Microsoft Teams Integration for Cherwell Service Management

By Derek Leitch on 25 Feb 2021

Cherwell offers a free Microsoft Teams Integration mApp that enables strong collaboration between CSM and Microsoft Teams.

You can use the Microsoft Teams integration to:

  • Create a new private team channel.

  • Invite other CSM users/customers to the channel.

  • Send messages to the team channel from the Incident object.

  • Refresh the message list to view the most recent messages.

  • Chat history will be recorded in a Journal and Ticket resolution.

Click here to see a 3-min demonstration of the Cherwell - Microsoft Teams Integration mApp in action.

The Cherwell - Microsoft Teams mApp is available for download from

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Introducing HaloITSM service management for New Zealand's small-to-medium sized customers...

By Derek Leitch on 11 Feb 2021

Service Dynamics is pleased to announce our new partnership with HaloITSM.
This announcement means that Service Dynamics is now a solution integrator and service provider of two great service management platforms and solutions: Cherwell Service Management and now HaloITSM.

The market demarcation is as simple as HaloITSM for small-to-medium sized organisations and Cherwell for medium-to-large enterprise customers.

We have partnered with HaloITSM so we can provide small-to-medium sized organisations and businesses with an intuitive, easy to use ITSM SaaS solution with rich functionality at a very compelling (price / value) proposition. 
HaloITSM aligns very well with the service management needs of NZ SME customers who are looking for an ITSM solution with comprehensive capabilities including Incident, Problem, Change, Configuration, Release, Knowledge Management, CMDB, Reporting & SLA management, process and workflow design, asset management, ITOM integrations and much more. 
Customers know Service Dynamics as Cherwell's principal and certified-elite business partner here in New Zealand, providing CSM solutions since 2013. That will not change and we remain committed to Cherwell and the Cherwell Service Management platform and providing medium-to-large enterprise customers with great Cherwell ITSM and enterprise service management solutions and local expert services.
So please welcome HaloITSM to the Service Dynamics' portfolio of service management solutions!
Click here to find out more about HaloITSM, register for a demo or set-up your very own HaloITSM trial system for free.

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