Service Dynamics Blog

Getting the Most From Your IT Service Management Partner
Getting the Most From Your IT Service Management Partner
14 Jun 2024

Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s...

12 Signs That You Need to Improve Your ITSM Strategy
12 Signs That You Need to Improve Your ITSM Strategy
08 Apr 2024

ITSM is an essential element in modern organisations of all sizes, but not all ITSM strategies or tools are created equa...

Atlassian Automation Package Upgrade
Atlassian Automation Package Upgrade
26 Oct 2023

Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...

Atlassian Cloud Price Increase
Atlassian Cloud Price Increase
19 Sep 2023

What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...

ITSM Tool Shortlisting process
ITSM Tool Shortlisting process
22 Aug 2023

This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...

What is IT Service Management?
What is IT Service Management?
02 May 2023

Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...

Six Key Elements of a successful IT Service Management Strategy
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023

The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...

Why IT needs to lead the charge in digital employee experience (DEX)
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022

As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...

3 Reasons to Ditch Your ITSM Solution for a No-Code One
3 Reasons to Ditch Your ITSM Solution for a No-Code One
01 Aug 2022

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...

ITSM Tools - Customisation without fear
ITSM Tools - Customisation without fear
14 Apr 2016

I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...