Service Dynamics Blog
Atlassian Automation Package Upgrade
26 Oct 2023Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...
Atlassian Cloud Price Increase
19 Sep 2023What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...
ITSM Tool Shortlisting process
22 Aug 2023This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...
What is IT Service Management?
02 May 2023Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...
3 Reasons to Ditch Your ITSM Solution for a No-Code One
01 Aug 2022With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...
ITSM Tools - Customisation without fear
14 Apr 2016I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...