--- title: Service Dynamics Blog | jira service management description: jira service management | Service Dynamics is leading the charge on building a powerful ITSM & ESM solutions --- [![Service Dynamics Logo - White](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) # Service Dynamics Blog [The Evolution of IT Service Management](https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) ##### [The Evolution of IT Service Management](https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) From Mainframe Operations to AI-Driven Enterprise Services For IT Leaders and Technology Decision-Makers Executive Summa... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) 17 Apr 2026 [Redeploying Talent for a Strategic Edge in the AI Era](https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) ##### [Redeploying Talent for a Strategic Edge in the AI Era](https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) Atlassian, the renowned Australian software company behind products like Jira Service Management, recently announced org... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) 07 Aug 2025 [Introducing Atlassian’s Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) ##### [Introducing Atlassian’s Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) Jira, Confluence, Loom and Rovo Agents form the common language for teamwork Organisations are under immense pressure to... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) 30 Apr 2025 [Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management](https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) ##### [Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management](https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) Service Dynamics is pleased to announce that it has become an official Atlassian Specialised Partner in IT Service Manag... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) 04 Nov 2024 [Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps](https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) ##### [Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps](https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) 27 Sep 2024 [Atlassian Automation Package Upgrade](https://blog.servicedynamics.co.nz/atlassian-automation-package-upgrade) ##### [Atlassian Automation Package Upgrade](https://blog.servicedynamics.co.nz/atlassian-automation-package-upgrade) Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/atlassian-automation-package-upgrade) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/atlassian-automation-package-upgrade) 26 Oct 2023 [Market leading ITSM tools at your fingertips](https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) ##### [Market leading ITSM tools at your fingertips](https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) At Service Dynamics we deliver effective and efficient IT and Enterprise Service Management solutions and are experts in... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) 09 Sep 2021 ##### Subscribe to get latest posts straight to your inbox 👇 ##### Popular Posts [Does your Service Management solu...](https://blog.servicedynamics.co.nz/does-your-service-management-solution-meet-the-needs-of-a-modern-organisation) 25 October, 2021 [Are your medical devices protecte...](https://blog.servicedynamics.co.nz/are-your-medical-devices-protected-from-cyber-attacks) 14 September, 2021 [Understanding NZ Governments Upda...](https://blog.servicedynamics.co.nz/understanding-updated-zealands-government-procurement-rules) 20 November, 2025 [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo%20-%20White.png)](https://blog.servicedynamics.co.nz/) Service Dynamics is a New Zealand-based IT Service Management (ITSM) and Enterprise Service Management (ESM) consultancy. Service Dynamics specializes in consulting, implementation, and managed optimisation for HaloITSM, Jira Service Management (Atlassian), ServiceNow, and Ivanti across NZ enterprise and public sector organisations. [linkedin](https://www.linkedin.com/company/service-dynamics-nz/) [share-alt](https://blog.servicedynamics.co.nz) [envelope](https://www.servicedynamics.co.nz/contact) © 2026 Service Dynamics. All Rights Reserved. - [Privacy](https://www.servicedynamics.co.nz/privacy-policy) - [Site Map](https://www.servicedynamics.co.nz/sitemap.xml) - [Entity map](https://www.servicedynamics.co.nz/entitymap.html) COMPANY [Services](https://www.servicedynamics.co.nz/services) [Solutions](https://www.servicedynamics.co.nz/solutions) [Blog](https://blog.servicedynamics.co.nz) [Resources](https://www.servicedynamics.co.nz/resources) CASE STUDIES [Case Study - Foodstuffs](https://www.servicedynamics.co.nz/case-studies/foodstuffs) [Case Study - L.I.C](https://www.servicedynamics.co.nz/case-studies/lic) [Case Study - The Warehouse Group](https://www.atlassian.com/customers/the-warehouse-group) EXPERTS IN [IT Service Management - ITSM](https://www.servicedynamics.co.nz/solutions/it-service-management) [Discovery and IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) [Enterprise Service Management - ESM](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) [IT Service Desk Solutions for SME](https://www.servicedynamics.co.nz/solutions) CONTACTS New Zealand: [0508 721 070](tel:0508721070) Australia: [1800 940 571](tel:1800940571) International: [+64 21 22 88 758](tel:0064212288758) Support: [ServiceDesk](https://servicedynamics.atlassian.net/servicedesk/) Sales: [sales@servicedynamics.co.nz](mailto:sales@servicedynamics.co.nz) General Enquiries: [info@servicedynamics.co.nz](mailto:info@servicedynamics.co.nz) [![Approved Supplier for the Government of New Zealand](https://blog.servicedynamics.co.nz/hubfs/NZ_Govt_Marketplace.svg)](https://marketplace.govt.nz/) Approved Supplier for the Government of New Zealand [![New Zealand Made - Service Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/NZ_Service_Logo_white.png?width=80&height=71&name=NZ_Service_Logo_white.png)](https://membership.buynz.org.nz/ServiceDynamicsLimited)