--- title: Cherwell Service Management (CSM) End-Of-Life FAQ description: Ivanti has pursued a strategy of converging CSM’s most critical differentiating capabilities into the common Ivanti Neurons for ITSM platform. image: https://blog.servicedynamics.co.nz/hubfs/One-of-a-kind%201.png --- [![Service Dynamics Logo - White](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) # Cherwell Service Management (CSM) End-Of-Life FAQ ### Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline and automate service management workflows for nearly two decades. CSM broke new ground for IT teams looking to implement, manage, and extend their service management environment with such innovations as codeless configuration and development and one-step automations. Since the acquisition of Cherwell, Ivanti has pursued a strategy of converging CSM’s most critical differentiating capabilities into the common [Ivanti Neurons for ITSM platform](https://www.servicedynamics.co.nz/partners/ivanti). With the convergence development completed and former Cherwell customers now migrating to the Ivanti ITSM platform, end of life for CSM frees resources for ongoing innovation and development on the common platform.  ### Who do I contact for more information? Contact your account manager with any questions you may have about this process.  ### What Ivanti solutions are replacing Cherwell Service Management? Ivanti’s go-forward solution is [Ivanti Neurons for ITSM](https://www.servicedynamics.co.nz/partners/ivanti), which incorporates the best of CSM’s workflow and development capabilities in a modern solution fully integrated to the broader Ivanti ecosystem. Please contact your account manager for more information on Ivanti Neurons for ITSM and the full Ivanti portfolio.  ### What if I want to purchase additional licenses? Volume purchases can be made at any stage provided the subscription or maintenance period doesn’t extend beyond December 31, 2026.  ### If I am an on-premises customer with a perpetual license, will I still be able to use Cherwell Service Management after the End-of-Life date? Yes, the product will continue to run but Ivanti will no longer provide support after the end-of-life date.  ### If I am a cloud customer what will happen to my tenant at End-Of-Life? Your tenant will be discontinued and will no longer be accessible 30 days following the end-of-life date. ### We are currently on-premises with CSM and would like to move to the cloud. Is this something we can do as part of our migration to Ivanti Neurons for ITSM? Yes, this is outlined in the CSM Migration FAQ.      [Cherwell](https://blog.servicedynamics.co.nz/topic/cherwell), [Ivanti](https://blog.servicedynamics.co.nz/topic/ivanti), [Cherwell Service Management](https://blog.servicedynamics.co.nz/topic/cherwell-service-management), [CSM](https://blog.servicedynamics.co.nz/topic/csm) ##### Like it? Share it: [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/cherwell-service-management-csm-end-of-life-faq) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/cherwell-service-management-csm-end-of-life-faq) ### You may also like [The Business Value of Integrating ITAM with ITSM](https://blog.servicedynamics.co.nz/itam_and_itsm) ##### [The Business Value of Integrating ITAM with ITSM](https://blog.servicedynamics.co.nz/itam_and_itsm) 24 May, 2021 As organisations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better... [Read this article](https://blog.servicedynamics.co.nz/itam_and_itsm) [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/itam_and_itsm) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/itam_and_itsm) [Market leading ITSM tools at your fingertips](https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) ##### [Market leading ITSM tools at your fingertips](https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) 9 September, 2021 At Service Dynamics we deliver effective and efficient IT and Enterprise Service Management solutions and are experts in... [Read this article](https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) [Six Key Elements of a successful IT Service Management Strategy](https://blog.servicedynamics.co.nz/six-key-elements-of-a-successful-it-service-management-strategy) ##### [Six Key Elements of a successful IT Service Management Strategy](https://blog.servicedynamics.co.nz/six-key-elements-of-a-successful-it-service-management-strategy) 13 February, 2023 The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of... [Read this article](https://blog.servicedynamics.co.nz/six-key-elements-of-a-successful-it-service-management-strategy) [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/six-key-elements-of-a-successful-it-service-management-strategy) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/six-key-elements-of-a-successful-it-service-management-strategy) [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo%20-%20White.png)](https://blog.servicedynamics.co.nz/) Service Dynamics is a New Zealand-based IT Service Management (ITSM) and Enterprise Service Management (ESM) consultancy. Service Dynamics specializes in consulting, implementation, and managed optimisation for HaloITSM, Jira Service Management (Atlassian), ServiceNow, and Ivanti across NZ enterprise and public sector organisations. [linkedin](https://www.linkedin.com/company/service-dynamics-nz/) [share-alt](https://blog.servicedynamics.co.nz) [envelope](https://www.servicedynamics.co.nz/contact) © 2026 Service Dynamics. All Rights Reserved. - [Privacy](https://www.servicedynamics.co.nz/privacy-policy) - [Site Map](https://www.servicedynamics.co.nz/sitemap.xml) - [Entity map](https://www.servicedynamics.co.nz/entitymap.html) COMPANY [Services](https://www.servicedynamics.co.nz/services) [Solutions](https://www.servicedynamics.co.nz/solutions) [Blog](https://blog.servicedynamics.co.nz) [Resources](https://www.servicedynamics.co.nz/resources) CASE STUDIES [Case Study - Foodstuffs](https://www.servicedynamics.co.nz/case-studies/foodstuffs) [Case Study - L.I.C](https://www.servicedynamics.co.nz/case-studies/lic) [Case Study - The Warehouse Group](https://www.atlassian.com/customers/the-warehouse-group) EXPERTS IN [IT Service Management - ITSM](https://www.servicedynamics.co.nz/solutions/it-service-management) [Discovery and IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) [Enterprise Service Management - ESM](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) [IT Service Desk Solutions for SME](https://www.servicedynamics.co.nz/solutions) CONTACTS New Zealand: [0508 721 070](tel:0508721070) Australia: [1800 940 571](tel:1800940571) International: [+64 21 22 88 758](tel:0064212288758) Support: [ServiceDesk](https://servicedynamics.atlassian.net/servicedesk/) Sales: [sales@servicedynamics.co.nz](mailto:sales@servicedynamics.co.nz) General Enquiries: [info@servicedynamics.co.nz](mailto:info@servicedynamics.co.nz) [![Approved Supplier for the Government of New Zealand](https://blog.servicedynamics.co.nz/hubfs/NZ_Govt_Marketplace.svg)](https://marketplace.govt.nz/) Approved Supplier for the Government of New Zealand [![New Zealand Made - Service Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/NZ_Service_Logo_white.png?width=80&height=71&name=NZ_Service_Logo_white.png)](https://membership.buynz.org.nz/ServiceDynamicsLimited) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Damien Versluis", "url" : "https://blog.servicedynamics.co.nz/author/damien-versluis" }, "dateModified" : "2024-08-18T22:51:25.494Z", "datePublished" : "2023-11-06T22:06:23.000Z", "headline" : "Cherwell Service Management (CSM) End-Of-Life FAQ", "image" : [ "https://blog.servicedynamics.co.nz/hubfs/One-of-a-kind%201.png" ], "mainEntityOfPage" : { "@id" : "https://blog.servicedynamics.co.nz/cherwell-service-management-csm-end-of-life-faq", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.servicedynamics.co.nz/hubfs/theme-images/Service_Dynamics_Logo.svg" }, "name" : "Service Dynamics" } } ``` ```json { "@context" : "https://schema.org/", "@type" : "Person", "image" : "https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Phil-v3.png", "jobTitle" : "Co-Founder & General Manager", "name" : "Phil Venables", "sameAs" : "https://www.linkedin.com/in/philip-venables-45407a17/", "url" : "https://blog.servicedynamics.co.nz/author/philip-venables", "worksFor" : { "@type" : "Organization", "name" : "Service Dynamics" } } ``` ```json { "@context" : "https://schema.org/", "@type" : "Person", "image" : "https://www.servicedynamics.co.nz/hubfs/Derek-v2.png", "jobTitle" : "Co-Founder & Director", "name" : "Derek Leitch", "sameAs" : "https://www.linkedin.com/in/derekleitch/", "url" : "https://blog.servicedynamics.co.nz/author/derek-leitch", "worksFor" : { "@type" : "Organization", "name" : "Service Dynamics" } } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Cherwell Service Management (CSM) has been helping organisations of every variety streamline and automate service management workflows for nearly two decades. CSM broke new ground for IT teams looking to implement, manage, and extend their service management environment with such innovations as codeless configuration and development and one-step automations." }, "name" : "Why is Cherwell Service Management (CSM) at end of life?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Contact your account manager with any questions you may have about this process." }, "name" : "Who do I contact for more information?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Ivanti’s go-forward solution is Ivanti Neurons for ITSM, which incorporates the best of CSM’s workflow and development capabilities in a modern solution fully integrated to the broader Ivanti ecosystem. Please contact your account manager for more information on Ivanti Neurons for ITSM and the full Ivanti portfolio." }, "name" : "What Ivanti solutions are replacing Cherwell Service Management?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Volume purchases can be made at any stage provided the subscription or maintenance period doesn’t extend beyond December 31, 2026." }, "name" : "What if I want to purchase additional Cherwell licenses?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, the product will continue to run but Ivanti will no longer provide support after the end-of-life date." }, "name" : "If I am an on-premises customer with a perpetual license, will I still be able to use Cherwell Service Management after the End-of-Life date?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Your tenant will be discontinued and will no longer be accessible 30 days following the end-of-life date." }, "name" : "If I am a CSM cloud customer what will happen to my tenant at End-Of-Life?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, this is outlined in the CSM Migration FAQ." }, "name" : "We are currently on-premises with CSM and would like to move to the cloud. Is this something we can do as part of our migration to Ivanti Neurons for ITSM?" } ] } ```