Why is CSM at end of life?

Cherwell Service Management (CSM) has been helping organisations of every variety streamline and automate service management workflows for nearly two decades. CSM broke new ground for IT teams looking to implement, manage, and extend their service management environment with such innovations as codeless configuration and development and one-step automations.

Since the acquisition of Cherwell, Ivanti has pursued a strategy of converging CSM’s most critical differentiating capabilities into the common Ivanti Neurons for ITSM platform. With the convergence development completed and former Cherwell customers now migrating to the Ivanti ITSM platform, end of life for CSM frees resources for ongoing innovation and development on the common platform. 

Who do I contact for more information? 

Contact your account manager with any questions you may have about this process. 

What Ivanti solutions are replacing Cherwell Service Management? 

Ivanti’s go-forward solution is Ivanti Neurons for ITSM, which incorporates the best of CSM’s workflow and development capabilities in a modern solution fully integrated to the broader Ivanti ecosystem. Please contact your account manager for more information on Ivanti Neurons for ITSM and the full Ivanti portfolio. 

What if I want to purchase additional licenses?  

Volume purchases can be made at any stage provided the subscription or maintenance period doesn’t extend beyond December 31, 2026. 

If I am an on-premises customer with a perpetual license, will I still be able to use Cherwell Service Management after the End-of-Life date? 

Yes, the product will continue to run but Ivanti will no longer provide support after the end-of-life date. 

If I am a cloud customer what will happen to my tenant at End-Of-Life? 

Your tenant will be discontinued and will no longer be accessible 30 days following the end-of-life date.

We are currently on-premises with CSM and would like to move to the cloud. Is this something we can do as part of our migration to Ivanti Neurons for ITSM?  

Yes, this is outlined in the CSM Migration FAQ.   




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