3 Reasons to Ditch Your ITSM Solution for a No-Code One

By Service Dynamics on 01 Aug 2022

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace.

For most IT organisations, the programming effort required to customise less flexible software solutions to meet the changing demands of the business can often be expensive and slow-moving.

In contrast, a no-code solution allows you to configure your IT solution without requiring developers to write code, giving your IT department the freedom to customise to meet unfolding needs.

This not only saves budget expenses that can be reinvested to other initiatives, but no-code architecture also gives your IT department more time for project development and innovation.

Implementing an ITSM solution with no-code architecture means that from initial setup and configuration to continued maintenance, modifications, integrations and enhancements – no knowledge of a programming language is required. 

Continue Reading

5 Reasons Efficient IT Asset Management (ITAM) Is Key to your Business

By Derek Leitch on 28 Jul 2022

Regardless of industry, businesses are relying more and more on technology to succeed. As a consequence, IT teams are faced with the complex task of managing and keeping track of a growing number of devices and software. In the hybrid workplace where there is a fusion of personal and company devices in multiple locations throughout the week. Effectively managing all of the IT assets your employee's use can be a real challenge. Many businesses do not have a handle on managing their IT assets through their entire lifecycle from procurement to disposal.

Continue Reading

Does your Service Management solution meet the needs of a modern organisation?

By Service Dynamics on 25 Oct 2021

You are probably well aware of the benefits of IT Service Management (ITSM) and Enterprise Service
Management (ESM). They allow processes to be structured more efficiently and requests to be handled quickly and easily, increasing service quality for IT and non-IT processes. Of course, this doesn't mean that you can install an ITSM or ESM solution and just forget about it.

Due to the ongoing changes in both the IT landscape and your organisation, it’s advisable to give your Service Management solution a once-over every now and again. Does it meet the changing needs of the environment? Is there sufficient capacity for growth, or is it already pushed to its limits? And is it in line with today's reality and business objectives?

Continue Reading

Are your medical devices protected from cyber-attacks? Patient safety, data confidentiality and service availability for your users depend on it.

By Service Dynamics on 14 Sep 2021

Covid-19 has put a massive strain on the healthcare industry worldwide and adding to this is a major increase in security breaches across the sector. There has been a 300% rise in healthcare cyber-attacks since the beginning of 2020. Malware and cyber-attacks on medical devices put both hospitals and patients at risk. A more robust approach to IT Service Management is required, ensuring the visibility and security of all Internet of Medical Things (IoMT). 

Continue Reading

Market leading ITSM tools at your fingertips

By Service Dynamics on 09 Sep 2021

At Service Dynamics we deliver effective and efficient IT and Enterprise Service Management solutions and are experts in these leading technologies. The recently published Gartner Magic Quadrant for ITSM tools report, named Ivanti a Leader in ITSM – a solution suite we offer to our customers.

Gartner Magic Quadrant for ITSM tools

The Gartner Magic Quadrant for ITSM tools evaluates the global marketing for IT Service Management solutions. The annual report provides an overview of the ITSM industry, evaluates vendor strengths and cautions, and other factors to help you make the right decision in choosing an ITSM tool for your organisation.

According to Gartner, "by 2022, 90% of organizations will invest in an ITSM tool without first factoring in their maturity, and as a result, fail to obtain the ROI." As a solution partner – we act as an extension of your team, providing the service layer you need to successfully implement your ITSM solution. We know that by investing in the right tool and team for your business, you’ll obtain the most value from your investment.

Ivanti Neurons for ITSM

The Ivanti Neurons for ITSM solution was named a leader in this report as it’s the only vendor to provide a native, integrated, agent-based, self-healing tool that automates remediation. A key strength identified in the report outlines Ivanti’s superior AI and automation functions (AITSM) that proactively support its users by taking troubleshooting off your agenda with automatic detection, diagnosing and healing of endpoint issues.

Topics: ITSM News Ivanti
Continue Reading

The Business Value of Integrating ITAM with ITSM

By Damien Versluis on 25 May 2021

As organisations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better understanding into their distributed software and hardware assets. IT teams need immediate access to detailed information in context of services and underlying assets they run on to make more intelligent decisions about their IT investments. Having asset visibility at their fingertips enables them to maximize cost savings, secure assets, and improve the employee experience. In doing so, they align digital infrastructure with their business needs.

IT asset management, or ITAM, enables greater control over IT landscapes, and optimizes asset lifecycle management. Organizations are able to more quickly and easily manage costs, and improve agility and compliance.

ITAM starts with knowing what you have within your IT estate. As enterprise perimeters expand with multi-clouds, the everywhere workforce, and IoT, managing digital assets and their costs grows more complicated and expensive.

Visibility of digital assets improves help desk services

Without question, ITAM and ITSM are more effective when integrated. If you already use ITSM, but still use spreadsheets to track assets, integrating ITAM will make help desk staff and system admins more effective and improve the employee experience. By better understanding the lifecycle of enterprise-wide assets, and having the information easily consumed within an intuitive dashboard and in context of the service, they can make better service delivery and management decisions.

ITAM enables proactive service management by identifying, classifying and managing assets, no matter their location. Service desk personnel need detailed information about their user’s software and hardware. The information needs to be instantly available, so they can better support their users. With asset information at their fingertips, greater insights will be at their disposal to help resolve issues with efficiency and speed. ITAM helps service desk personnel identify trouble ticket patterns developing within specific software versions and hardware models. They can instantly see the product’s warranty status, so they can effectively guide the user.

Integrating ITAM helps improve IT service management operations and outcomes:

  • Service desk personnel need detailed information about hardware and software to understand the root causes behind the issues. ITAM can assist by quickly identifying and helping resolve conflicts related to unauthorized software that causes operational issues.
  • When users request new assets, it’s important to understand what they already have. ITAM helps the service desk avoid overprovisioning and overspending. It also prevents incompatibility issues, when new software is known to conflict with certain OS’s or applications.
  • Detailed information about the assets helps automate self-service capabilities. This is particularly true for role-based IT profiles. A new application request can be compared to the assets already installed on the user’s device, verified against approved software for their role, and automatically installed.
Continue Reading

Cherwell Clear Conference Europe 2021 Recordings available on-demand...

By Derek Leitch on 02 Mar 2021

Cherwell has just finished its customer conference in Europe.

This conference was called Clear 2021 and the audience was Cherwell customers and partners from Europe. 

There was some great content presented at this virtual conference and information and content that we didn't want our New Zealand and Australian customers to miss out on.

Click on the Conference Recordings button below and you'll be taken to the Clear 2021 conference homepage where you can watch / listen to the session recordings. When you click on the content you want, you will be asked to register. Please then register; Once registered, you'll be returned to the conference content. Now that you're registered click on the content you want and re-enter your email address (that you just used to register) and the recorded content should start playing.

There are a few specific sessions I would like to draw to your attention:

  • Cherwell’s Product Vision and Roadmap
  • Cherwell Version 10.2 Release Overview
  • IOps and Dependency - An Overview of Cherwell AIOps and Cherwell Discovery & Dependency Mapping (DDM)
  • Make Work Flow with Microsoft
  • DevOps and value stream management

Please enjoy this valuable content from last week's conference.

This content will only be available for a couple of weeks so please don't miss out on viewing the recordings of interest to you and your organisation.

Conference Recordings


Continue Reading

Microsoft Teams Integration for Cherwell Service Management

By Service Dynamics on 25 Feb 2021

Cherwell offers a free Microsoft Teams Integration mApp that enables strong collaboration between Cherwell Service Management (CSM) and Microsoft Teams.

Continue Reading

Introducing HaloITSM service management for New Zealand's small-to-medium sized customers...

By Derek Leitch on 11 Feb 2021

Service Dynamics is pleased to announce our new partnership with HaloITSM.

This announcement means that Service Dynamics is now a solution integrator and service provider of leading IT Service Management (ITSM) tool HaloITSM.

Continue Reading

ITSM Market Reports (Feb 2021)

By Derek Leitch on 05 Feb 2021

Info-Tech’s Data Quadrant and Emotional Footprint Reports provides customers with valuable market and competitive insights and a comprehensive evaluation of popular solutions in the IT Service Management (ITSM) and Enterprise Service Management market.
Get the 2021 Info-Tech Research Group IT Service Management (ITSM) Data Quadrant &
Emotional Footprint Reports for yourself...
Simply click here and you will be taken to our reports download page.
Continue Reading