Service Dynamics Blog

Service Dynamics Soars to Atlassian Gold Partnership!
05 Jul 2024

We're excited to announce that Service Dynamics has officially achieved Atlassian Gold Partner status! This recognition ...

Getting the Most From Your IT Service Management Partner
Getting the Most From Your IT Service Management Partner
14 Jun 2024

Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s...

Enterprise Service Management - the fast track to business transformation
Enterprise Service Management - the fast track to business transformation
30 Apr 2024

In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea...

12 Signs That You Need to Improve Your ITSM Strategy
12 Signs That You Need to Improve Your ITSM Strategy
08 Apr 2024

ITSM is an essential element in modern organisations of all sizes, but not all ITSM strategies or tools are created equa...

Cherwell Service Management (CSM) End-Of-Life FAQ
Cherwell Service Management (CSM) End-Of-Life FAQ
07 Nov 2023

Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline ...

Atlassian Automation Package Upgrade
Atlassian Automation Package Upgrade
26 Oct 2023

Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...

Atlassian Cloud Price Increase
Atlassian Cloud Price Increase
19 Sep 2023

What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...

ITSM Tool Shortlisting process
ITSM Tool Shortlisting process
22 Aug 2023

This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...