Service Dynamics Blog
Enterprise Service Management - the fast track to business transformation
30 Apr 2024In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea...
Do you have a continuous improvement plan for your IT service desk? Here's how to build one.
29 Apr 2024How many times have you heard people complaining that your service desk is too slow to answer or takes too long to fix t...
12 Signs That You Need to Improve Your IT Service Management Strategy
08 Apr 2024ITSM is an essential element in modern organisations of all sizes, but not all ITSM strategies or tools are created equa...
The benefits of bringing Enterprise Service Management best practices to other departments
03 Apr 2024ITSM encompasses various workplace technologies and tech-based processes found in every department of modern businesses....
Cherwell Service Management (CSM) End-Of-Life FAQ
07 Nov 2023Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline ...
Atlassian Automation Package Upgrade
26 Oct 2023Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...
Atlassian Cloud Price Increase
19 Sep 2023What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...
ITSM Tool Shortlisting process
22 Aug 2023This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...
Leveraging ServiceNow Integrations with BeyondTrust
09 Jun 2023ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with Bey...
What is IT Service Management?
02 May 2023Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...