Service Dynamics Blog

Enterprise Service Management - the fast track to business transformation
Enterprise Service Management - the fast track to business transformation
30 Apr 2024

In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea...

12 Signs That You Need to Improve Your IT Service Management Strategy
12 Signs That You Need to Improve Your IT Service Management Strategy
08 Apr 2024

ITSM is an essential element in modern organisations of all sizes, but not all ITSM strategies or tools are created equa...

Cherwell Service Management (CSM) End-Of-Life FAQ
Cherwell Service Management (CSM) End-Of-Life FAQ
07 Nov 2023

Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline ...

Atlassian Automation Package Upgrade
Atlassian Automation Package Upgrade
26 Oct 2023

Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...

Atlassian Cloud Price Increase
Atlassian Cloud Price Increase
19 Sep 2023

What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...

ITSM Tool Shortlisting process
ITSM Tool Shortlisting process
22 Aug 2023

This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...

Leveraging ServiceNow Integrations with BeyondTrust
Leveraging ServiceNow Integrations with BeyondTrust
09 Jun 2023

ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with Bey...

What is IT Service Management?
What is IT Service Management?
02 May 2023

Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...