Service Dynamics Blog
Atlassian Automation Package Upgrade
26 Oct 2023Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...
Atlassian Cloud Price Increase
19 Sep 2023What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...
ITSM Tool Shortlisting process
22 Aug 2023This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...
Leveraging ServiceNow Integrations with BeyondTrust
09 Jun 2023ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with Bey...
What is IT Service Management?
02 May 2023Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...
The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
31 Mar 2023The Microsoft Vulnerabilities Report is proudly celebrating its tenth year. Since the report debuted in 2013, it has gar...
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...
8 reasons you need an automated IT Discovery and Asset Management tool
13 Nov 2022Automated IT discovery tools are often overlooked Your IT environment is constantly changing. Applications are continuou...
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...
Introduction to Digital Employee Experience
26 Sep 2022You’d be hard pressed to find a job today that isn’t touched, in some way, by technology. The way that employees carry o...