--- title: Service Dynamics Blog | DevOps description: DevOps | Service Dynamics is leading the charge on building a powerful ITSM & ESM solutions --- [![Service Dynamics Logo - White](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) # Service Dynamics Blog [The Evolution of IT Service Management](https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) ##### [The Evolution of IT Service Management](https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) From Mainframe Operations to AI-Driven Enterprise Services For IT Leaders and Technology Decision-Makers Executive Summa... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) 17 Apr 2026 [Citizen Development and Low-Code Platforms: A New Era of Empowerment](https://blog.servicedynamics.co.nz/citizen-development-and-low-code-platforms) ##### [Citizen Development and Low-Code Platforms: A New Era of Empowerment](https://blog.servicedynamics.co.nz/citizen-development-and-low-code-platforms) Citizen development is a growing concept in business and technology where non-technical employees, often referred to as ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/citizen-development-and-low-code-platforms) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/citizen-development-and-low-code-platforms) 11 Apr 2025 [The new twisted definition of DevOps](https://blog.servicedynamics.co.nz/the-new-twisted-definition-of-devops) ##### [The new twisted definition of DevOps](https://blog.servicedynamics.co.nz/the-new-twisted-definition-of-devops) This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/the-new-twisted-definition-of-devops) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/the-new-twisted-definition-of-devops) 27 Jul 2016 [Important considerations for bimodal change management](https://blog.servicedynamics.co.nz/important-considerations-for-bimodal-change-management) ##### [Important considerations for bimodal change management](https://blog.servicedynamics.co.nz/important-considerations-for-bimodal-change-management) The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adop... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/important-considerations-for-bimodal-change-management) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/important-considerations-for-bimodal-change-management) 01 Jul 2016 [Is BusDevOps the next cab off the rank?](https://blog.servicedynamics.co.nz/is-busdevops-the-next-cab-off-the-rank) ##### [Is BusDevOps the next cab off the rank?](https://blog.servicedynamics.co.nz/is-busdevops-the-next-cab-off-the-rank) One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/is-busdevops-the-next-cab-off-the-rank) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/is-busdevops-the-next-cab-off-the-rank) 03 Jun 2016 [Is DevOps the next ITIL? Part Two](https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-two) ##### [Is DevOps the next ITIL? Part Two](https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-two) In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reas... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-two) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-two) 07 Apr 2016 [Is DevOps the next ITIL? Part One](https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-one) ##### [Is DevOps the next ITIL? Part One](https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-one) The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-one) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/is-devops-the-next-itil-part-one) 11 Mar 2016 ##### Subscribe to get latest posts straight to your inbox 👇 ##### Popular Posts [Does your Service Management solu...](https://blog.servicedynamics.co.nz/does-your-service-management-solution-meet-the-needs-of-a-modern-organisation) 25 October, 2021 [Are your medical devices protecte...](https://blog.servicedynamics.co.nz/are-your-medical-devices-protected-from-cyber-attacks) 14 September, 2021 [Understanding NZ Governments Upda...](https://blog.servicedynamics.co.nz/understanding-updated-zealands-government-procurement-rules) 20 November, 2025 [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo%20-%20White.png)](https://blog.servicedynamics.co.nz/) Service Dynamics is a New Zealand-based IT Service Management (ITSM) and Enterprise Service Management (ESM) consultancy. Service Dynamics specializes in consulting, implementation, and managed optimisation for HaloITSM, Jira Service Management (Atlassian), ServiceNow, and Ivanti across NZ enterprise and public sector organisations. [linkedin](https://www.linkedin.com/company/service-dynamics-nz/) [share-alt](https://blog.servicedynamics.co.nz) [envelope](https://www.servicedynamics.co.nz/contact) © 2026 Service Dynamics. All Rights Reserved. - [Privacy](https://www.servicedynamics.co.nz/privacy-policy) - [Site Map](https://www.servicedynamics.co.nz/sitemap.xml) - [Entity map](https://www.servicedynamics.co.nz/entitymap.html) COMPANY [Services](https://www.servicedynamics.co.nz/services) [Solutions](https://www.servicedynamics.co.nz/solutions) [Blog](https://blog.servicedynamics.co.nz) [Resources](https://www.servicedynamics.co.nz/resources) CASE STUDIES [Case Study - Foodstuffs](https://www.servicedynamics.co.nz/case-studies/foodstuffs) [Case Study - L.I.C](https://www.servicedynamics.co.nz/case-studies/lic) [Case Study - The Warehouse Group](https://www.atlassian.com/customers/the-warehouse-group) EXPERTS IN [IT Service Management - ITSM](https://www.servicedynamics.co.nz/solutions/it-service-management) [Discovery and IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) [Enterprise Service Management - ESM](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) [IT Service Desk Solutions for SME](https://www.servicedynamics.co.nz/solutions) CONTACTS New Zealand: [0508 721 070](tel:0508721070) Australia: [1800 940 571](tel:1800940571) International: [+64 21 22 88 758](tel:0064212288758) Support: [ServiceDesk](https://servicedynamics.atlassian.net/servicedesk/) Sales: [sales@servicedynamics.co.nz](mailto:sales@servicedynamics.co.nz) General Enquiries: [info@servicedynamics.co.nz](mailto:info@servicedynamics.co.nz) [![Approved Supplier for the Government of New Zealand](https://blog.servicedynamics.co.nz/hubfs/NZ_Govt_Marketplace.svg)](https://marketplace.govt.nz/) Approved Supplier for the Government of New Zealand [![New Zealand Made - Service Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/NZ_Service_Logo_white.png?width=80&height=71&name=NZ_Service_Logo_white.png)](https://membership.buynz.org.nz/ServiceDynamicsLimited)