--- title: Service Dynamics Blog | ESM description: ESM | Service Dynamics is leading the charge on building a powerful ITSM & ESM solutions --- [![Service Dynamics Logo - White](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) # Service Dynamics Blog [A Simple Method for Quantifying the Benefits of AI in Service Management](https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) ##### [A Simple Method for Quantifying the Benefits of AI in Service Management](https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) Organisations of all sizes are turning to AI to drive efficiency and value in their service management functions. But th... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) 22 Jul 2025 [Who Is The Leading Cherwell Migration Partner for Australia & New Zealand?](https://blog.servicedynamics.co.nz/leading-cherwell-migration-partner-australia-new-zealand) ##### [Who Is The Leading Cherwell Migration Partner for Australia & New Zealand?](https://blog.servicedynamics.co.nz/leading-cherwell-migration-partner-australia-new-zealand) What’s Happening with Cherwell Service Management? Cherwell Service Management, a popular ITSM solution, is reaching end... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/leading-cherwell-migration-partner-australia-new-zealand) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/leading-cherwell-migration-partner-australia-new-zealand) 09 Apr 2025 [Best practice for Enterprise Service Management Portals](https://blog.servicedynamics.co.nz/best-practice-for-enterprise-service-management-portals) ##### [Best practice for Enterprise Service Management Portals](https://blog.servicedynamics.co.nz/best-practice-for-enterprise-service-management-portals) What does a good Enterprise Service Management portal look like? Every enterprise needs a service portal that is not onl... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/best-practice-for-enterprise-service-management-portals) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/best-practice-for-enterprise-service-management-portals) 07 Apr 2025 [Getting the Most From Your IT Service Management Partner](https://blog.servicedynamics.co.nz/getting-the-most-from-your-it-service-management-platform-partner) ##### [Getting the Most From Your IT Service Management Partner](https://blog.servicedynamics.co.nz/getting-the-most-from-your-it-service-management-platform-partner) Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/getting-the-most-from-your-it-service-management-platform-partner) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/getting-the-most-from-your-it-service-management-platform-partner) 14 Jun 2024 [Enterprise Service Management - the fast track to business transformation](https://blog.servicedynamics.co.nz/enterprise-service-management-business-transformation) ##### [Enterprise Service Management - the fast track to business transformation](https://blog.servicedynamics.co.nz/enterprise-service-management-business-transformation) In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/enterprise-service-management-business-transformation) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/enterprise-service-management-business-transformation) 30 Apr 2024 [The benefits of bringing Enterprise Service Management best practices to other departments](https://blog.servicedynamics.co.nz/bringing-esm-practices-to-other-departments) ##### [The benefits of bringing Enterprise Service Management best practices to other departments](https://blog.servicedynamics.co.nz/bringing-esm-practices-to-other-departments) ITSM encompasses various workplace technologies and tech-based processes found in every department of modern businesses.... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/bringing-esm-practices-to-other-departments) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/bringing-esm-practices-to-other-departments) 03 Apr 2024 [Market leading ITSM tools at your fingertips](https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) ##### [Market leading ITSM tools at your fingertips](https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) At Service Dynamics we deliver effective and efficient IT and Enterprise Service Management solutions and are experts in... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/market-leading-itsm-tools-at-your-fingertips) 09 Sep 2021 ##### Subscribe to get latest posts straight to your inbox 👇 ##### Popular Posts [Does your Service Management solu...](https://blog.servicedynamics.co.nz/does-your-service-management-solution-meet-the-needs-of-a-modern-organisation) 25 October, 2021 [Are your medical devices protecte...](https://blog.servicedynamics.co.nz/are-your-medical-devices-protected-from-cyber-attacks) 14 September, 2021 [Understanding NZ Governments Upda...](https://blog.servicedynamics.co.nz/understanding-updated-zealands-government-procurement-rules) 20 November, 2025 [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo%20-%20White.png)](https://blog.servicedynamics.co.nz/) Service Dynamics is a New Zealand-based IT Service Management (ITSM) and Enterprise Service Management (ESM) consultancy. Service Dynamics specializes in consulting, implementation, and managed optimisation for HaloITSM, Jira Service Management (Atlassian), ServiceNow, and Ivanti across NZ enterprise and public sector organisations. [linkedin](https://www.linkedin.com/company/service-dynamics-nz/) [share-alt](https://blog.servicedynamics.co.nz) [envelope](https://www.servicedynamics.co.nz/contact) © 2026 Service Dynamics. All Rights Reserved. - [Privacy](https://www.servicedynamics.co.nz/privacy-policy) - [Site Map](https://www.servicedynamics.co.nz/sitemap.xml) - [Entity map](https://www.servicedynamics.co.nz/entitymap.html) COMPANY [Services](https://www.servicedynamics.co.nz/services) [Solutions](https://www.servicedynamics.co.nz/solutions) [Blog](https://blog.servicedynamics.co.nz) [Resources](https://www.servicedynamics.co.nz/resources) CASE STUDIES [Case Study - Foodstuffs](https://www.servicedynamics.co.nz/case-studies/foodstuffs) [Case Study - L.I.C](https://www.servicedynamics.co.nz/case-studies/lic) [Case Study - The Warehouse Group](https://www.atlassian.com/customers/the-warehouse-group) EXPERTS IN [IT Service Management - ITSM](https://www.servicedynamics.co.nz/solutions/it-service-management) [Discovery and IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) [Enterprise Service Management - ESM](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) [IT Service Desk Solutions for SME](https://www.servicedynamics.co.nz/solutions) CONTACTS New Zealand: [0508 721 070](tel:0508721070) Australia: [1800 940 571](tel:1800940571) International: [+64 21 22 88 758](tel:0064212288758) Support: [ServiceDesk](https://servicedynamics.atlassian.net/servicedesk/) Sales: [sales@servicedynamics.co.nz](mailto:sales@servicedynamics.co.nz) General Enquiries: [info@servicedynamics.co.nz](mailto:info@servicedynamics.co.nz) [![Approved Supplier for the Government of New Zealand](https://blog.servicedynamics.co.nz/hubfs/NZ_Govt_Marketplace.svg)](https://marketplace.govt.nz/) Approved Supplier for the Government of New Zealand [![New Zealand Made - Service Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/NZ_Service_Logo_white.png?width=80&height=71&name=NZ_Service_Logo_white.png)](https://membership.buynz.org.nz/ServiceDynamicsLimited)