What’s Happening with Cherwell Service Management?
Cherwell Service Management, a popular ITSM solution, is reaching end of life by December 2026. With Ivanti shifting its focus to newer platforms, organisations still using Cherwell need to plan their migration now to avoid service disruption, rising support costs, and security risks.
At Service Dynamics, we’re here to help organisations across New Zealand navigate this transition with confidence.
Why Migrating Now is Important
With a large number of CSM customers delaying their migrations until 2026, we anticipate significant pressure on both Ivanti and consulting partner resources. This could lead to longer project lead times, limited availability of experienced consultants, and potential delays in your migration timeline.
As the December 2026 end-of-life date approaches, Ivanti's focus will shift away from CSM. Delaying migration increases the risk of reduced support, fewer product updates, and limited flexibility in handling edge cases or complex transitions.
Delaying migration also puts your business at risk in the following ways;- Platform instability and lack of updates
- Escalating support and hosting costs
- Lost opportunity to modernise processes
- Strained internal resources when under pressure to move quickly
And finally, starting early gives you more time to evaluate the best-fit platform for your business, plan for knowledge transfer and complete any training your team might need.
We Can Help You with Your Cherwell Migration Strategy
Service Dynamics has deep experience migrating their customers from Cherwell to a range of modern, scalable platforms, such as:
- Jira Service Management (Atlassian)
- ServiceNow
- HaloITSM
- Ivanti Neurons for ITSM
We have a robust process in place to work with you to find the best fit, taking into account your technical environment, budget, and long-term objectives.
Our Proven Migration Approach
We don’t just lift and shift. We bring a methodical and people-first approach to ensure your new platform is optimised and adopted successfully.
Our migration services include:
- Current state assessment of your Cherwell environment
- Platform selection support based on business needs
- Process mapping & redesign
- Data extraction and transformation
- Configuration, testing, and go-live support
- User training and ongoing support
Whether your Cherwell environment is hosted on-premise or in the cloud, we have the expertise to migrate you smoothly.
Real Experience, Real Results
We’ve worked with a range of New Zealand organisations — from government agencies to enterprise teams — to successfully exit Cherwell and transition to modern ITSM platforms.
Our clients value us for being:- Platform-agnostic and honest in recommendations
- Deeply experienced in Cherwell’s architecture and quirks
- Flexible and responsive throughout the project
- Focused on adoption, not just deployment
Frequently Asked Questions
Q: Who can help us migrate from Cherwell to Jira Service Management or ServiceNow in Australia or New Zealand?
A: Service Dynamics is a trusted Enterprise Service Management consultancy with extensive experience migrating Cherwell customers to Jira Service Management, ServiceNow, HaloITSM, and Ivanti Neurons. We provide full migration support from planning to go-live and beyond.
Q: How long does a Cherwell migration take?
A: Depending on the size and complexity of your environment, most migrations range from 3 to 6 months, including platform selection, process redesign, and implementation.
Are You Ready to Migrate from Cherwell?
Let’s talk. Whether you’re in early planning or ready to start, we’ll help you move forward with confidence.