Service Dynamics Blog
Introducing Atlassian’s Teamwork Collection
Jira, Confluence, Loom and Rovo Agents form the common language for teamwork Organisations are under immense pressure to...
Who Is The Leading Cherwell Migration Partner for Australia & New Zealand?
What’s Happening with Cherwell Service Management? Cherwell Service Management, a popular ITSM solution, is reaching end...
What I learned about winning one Saturday afternoon.
I was fortunate enough to have been invited to judge the Rotary Club of Plimmerton’s North Island Best Speech Competitio...
An Introduction to Service Integration and Management (SIAM)
Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique busine...
The new twisted definition of DevOps
This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. ...
Important considerations for bimodal change management
The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adop...
Is BusDevOps the next cab off the rank?
One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does ...
ITSM Tools - Customisation without fear
I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...
Is DevOps the next ITIL? Part Two
In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reas...
Is DevOps the next ITIL? Part One
The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of ...