Service Dynamics Blog
What I learned about winning one Saturday afternoon.
23 Jun 2018I was fortunate enough to have been invited to judge the Rotary Club of Plimmerton’s North Island Best Speech Competitio...
An Introduction to Service Integration and Management (SIAM)
22 Sep 2016Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique busine...
The new twisted definition of DevOps
27 Jul 2016This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. ...
Important considerations for bimodal change management
01 Jul 2016The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adop...
Is BusDevOps the next cab off the rank?
03 Jun 2016One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does ...
Learning through doing - the only way to truly grasp DevOps
07 May 2016We all have different capabilities when it comes to learning something new. Some can grasp things very easily and some t...
ITSM Tools - Customisation without fear
14 Apr 2016I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...
Is DevOps the next ITIL? Part Two
07 Apr 2016In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reas...
Is DevOps the next ITIL? Part One
11 Mar 2016The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of ...