Cherwell offers a free Microsoft Teams Integration mApp that enables strong collaboration between Cherwell Service Management (CSM) and Microsoft Teams.
You can use the Microsoft Teams integration to:
Create a new private team channel.
Invite other CSM users/customers to the channel.
Send messages to the team channel from the Incident object.
Refresh the message list to view the most recent messages.
Chat history will be recorded in a Journal and Ticket resolution.
The Cherwell - Microsoft Teams mApp is available for download from https://www.cherwell.com/marketplace/microsoft-teams-integration-mapp/
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