Microsoft Teams Integration for Cherwell Service Management

25 Feb 2021

Cherwell offers a free Microsoft Teams Integration mApp that enables strong collaboration between Cherwell Service Management (CSM) and Microsoft Teams.

You can use the Microsoft Teams integration to:

  • Create a new private team channel.

  • Invite other CSM users/customers to the channel.

  • Send messages to the team channel from the Incident object.

  • Refresh the message list to view the most recent messages.

  • Chat history will be recorded in a Journal and Ticket resolution.

Click here to see a 3-min demonstration of the Cherwell - Microsoft Teams Integration mApp in action.

The Cherwell - Microsoft Teams mApp is available for download from


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Written by Service Dynamics