Cherwell offers a free Microsoft Teams Integration mApp that enables strong collaboration between CSM and Microsoft Teams.
You can use the Microsoft Teams integration to:
Create a new private team channel.
Invite other CSM users/customers to the channel.
Send messages to the team channel from the Incident object.
Refresh the message list to view the most recent messages.
Chat history will be recorded in a Journal and Ticket resolution.
Click here to see a 3-min demonstration of the Cherwell - Microsoft Teams Integration mApp in action.
The Cherwell - Microsoft Teams mApp is available for download from https://www.cherwell.com/marketplace/microsoft-teams-integration-mapp/