Service Dynamics Blog
A Simple Method for Quantifying the Benefits of AI in Service Management
22 Jul 2025Organisations of all sizes are turning to AI to drive efficiency and value in their service management functions. But th...
Why 'Right-Sized' Enterprise Service Management Is the Future
13 Jun 2025Rethinking ROI: Why Right-Sized ESM Is the Future For years, Enterprise Service Management (ESM) has been positioned as ...
Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management
04 Nov 2024Service Dynamics is pleased to announce that it has become an official Atlassian Specialised Partner in IT Service Manag...
Atlassian Team'24 Recap
21 Oct 2024At Team '24 Europe, a slew of product announcements were unveiled at both the main stage keynote and Super Sessions. Her...
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
27 Sep 2024Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...
Do you have a continuous improvement plan for your IT service desk? Here's how to build one.
29 Apr 2024How many times have you heard people complaining that your service desk is too slow to answer or takes too long to fix t...
8 reasons you need an automated IT Discovery and Asset Management tool
13 Nov 2022Automated IT discovery tools are often overlooked Your IT environment is constantly changing. Applications are continuou...
3 Reasons to Ditch Your ITSM Solution for a No-Code One
01 Aug 2022With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...
Does your Service Management solution meet the needs of a modern organisation?
25 Oct 2021You are probably well aware of the benefits of IT Service Management (ITSM) and Enterprise Service Management (ESM). The...
Are your medical devices protected from cyber-attacks? Patient safety, data confidentiality and service availability for your users depend on it.
14 Sep 2021Covid-19 has put a massive strain on the healthcare industry worldwide and adding to this is a major increase in securit...