Service Dynamics Blog
What is Atera?
01 Dec 2025Atera is a cloud-based, all-in-one IT management platform aimed at managed service providers (MSPs) and IT departments. ...
Understanding NZ Governments Updated Procurement Rules
20 Nov 2025The New Zealand Government has updated its procurement framework with the 5th edition of the Government Procurement Rule...
Service Dynamics and Atera announce strategic partnership
22 Sep 2025Atera and Service Dynamics announce a strategic partnership. This collaboration brings Atera's AI-powered IT platform to...
Redeploying Talent for a Strategic Edge in the AI Era
07 Aug 2025Atlassian, the renowned Australian software company behind products like Jira Service Management, recently announced org...
Introducing Autonomous IT - How to Prepare for the Next Wave of Digital Transformation
30 Jul 2025What is Autonomous AI? We are entering a new era where technology is increasingly capable of thinking and acting on its ...
A Simple Method for Quantifying the Benefits of AI in Service Management
22 Jul 2025Organisations of all sizes are turning to AI to drive efficiency and value in their service management functions. But th...
Why 'Right-Sized' Enterprise Service Management Is the Future
13 Jun 2025Rethinking ROI: Why Right-Sized ESM Is the Future For years, Enterprise Service Management (ESM) has been positioned as ...
Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management
04 Nov 2024Service Dynamics is pleased to announce that it has become an official Atlassian Specialised Partner in IT Service Manag...
Atlassian Team'24 Recap
21 Oct 2024At Team '24 Europe, a slew of product announcements were unveiled at both the main stage keynote and Super Sessions. Her...
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
27 Sep 2024Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...