--- title: Service Dynamics Blog | Service Dynamics description: Service Dynamics is leading the charge on building a powerful ITSM & ESM solutions --- [![Service Dynamics Logo - White](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://blog.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) # Service Dynamics Blog [Understanding ITSM and ITOM](https://blog.servicedynamics.co.nz/understanding-itsm-and-itom) ##### [Understanding ITSM and ITOM](https://blog.servicedynamics.co.nz/understanding-itsm-and-itom) Why is understanding ITSM and ITOM important? Every organisation that relies on technology, which today means almost eve... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/understanding-itsm-and-itom) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/understanding-itsm-and-itom) 17 Aug 2026 [Are your medical devices safe from cyber-attacks?](https://blog.servicedynamics.co.nz/are-your-medical-devices-safe-from-cyber-attacks) ##### [Are your medical devices safe from cyber-attacks?](https://blog.servicedynamics.co.nz/are-your-medical-devices-safe-from-cyber-attacks) Medical device cyber-security requirements are the technical and operational rules that hospitals and manufacturers must... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/are-your-medical-devices-safe-from-cyber-attacks) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/are-your-medical-devices-safe-from-cyber-attacks) 07 Aug 2026 [How to Win NZ Government Contracts Under $100,000: A Supplier’s Guide to GETS](https://blog.servicedynamics.co.nz/how-to-win-nz-government-contracts) ##### [How to Win NZ Government Contracts Under $100,000: A Supplier’s Guide to GETS](https://blog.servicedynamics.co.nz/how-to-win-nz-government-contracts) How to Win NZ Government Contracts Under $100,000: A Supplier’s Guide to GETS The 5th Edition of the New Zealand Governm... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/how-to-win-nz-government-contracts) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/how-to-win-nz-government-contracts) 18 Jun 2026 [How to Apply Autonomous AI Safely with Atera](https://blog.servicedynamics.co.nz/how-to-apply-ai-safely-in-it-operations-with-atera) ##### [How to Apply Autonomous AI Safely with Atera](https://blog.servicedynamics.co.nz/how-to-apply-ai-safely-in-it-operations-with-atera) As organisations accelerate AI adoption in IT operations, the current challenge is properly understanding where AI auton... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/how-to-apply-ai-safely-in-it-operations-with-atera) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/how-to-apply-ai-safely-in-it-operations-with-atera) 11 May 2026 [How Can the Updated Government Procurement Rules Boost NZ Business?](https://blog.servicedynamics.co.nz/how-can-the-updated-government-procurement-rules-boost-nz-business) ##### [How Can the Updated Government Procurement Rules Boost NZ Business?](https://blog.servicedynamics.co.nz/how-can-the-updated-government-procurement-rules-boost-nz-business) New Zealand's updated Government Procurement rules mark a significant shift towards bolstering the local economy. This s... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/how-can-the-updated-government-procurement-rules-boost-nz-business) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/how-can-the-updated-government-procurement-rules-boost-nz-business) 23 Apr 2026 [The Evolution of IT Service Management](https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) ##### [The Evolution of IT Service Management](https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) From Mainframe Operations to AI-Driven Enterprise Services For IT Leaders and Technology Decision-Makers Executive Summa... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/the-evolution-of-it-service-management) 17 Apr 2026 [Is your IT Service Management model stuck in the past?](https://blog.servicedynamics.co.nz/is-your-it-service-management-model-stuck-in-the-past) ##### [Is your IT Service Management model stuck in the past?](https://blog.servicedynamics.co.nz/is-your-it-service-management-model-stuck-in-the-past) Are you still designing IT service management like it’s 2005? The landscape of IT Service Management has been shaped by ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/is-your-it-service-management-model-stuck-in-the-past) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/is-your-it-service-management-model-stuck-in-the-past) 07 Apr 2026 [What is HR Service Management?](https://blog.servicedynamics.co.nz/what-is-hr-service-management) ##### [What is HR Service Management?](https://blog.servicedynamics.co.nz/what-is-hr-service-management) HR Service Management (HRSM) is the way HR teams design, deliver, and continuously improve the “service” side of HR. It'... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/what-is-hr-service-management) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/what-is-hr-service-management) 11 Feb 2026 [Future proofing your IT Service Management solution](https://blog.servicedynamics.co.nz/future-proofing-your-it-service-management-solution) ##### [Future proofing your IT Service Management solution](https://blog.servicedynamics.co.nz/future-proofing-your-it-service-management-solution) As the year draws to a close, it’s natural to start planning for what’s next and there is one question many are asking t... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/future-proofing-your-it-service-management-solution) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/future-proofing-your-it-service-management-solution) 11 Dec 2025 [What is Atera?](https://blog.servicedynamics.co.nz/what-is-atera) ##### [What is Atera?](https://blog.servicedynamics.co.nz/what-is-atera) Atera is a cloud-based, all-in-one IT management platform aimed at managed service providers (MSPs) and IT departments. ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/what-is-atera) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/what-is-atera) 01 Dec 2025 [Understanding NZ Governments Updated Procurement Rules](https://blog.servicedynamics.co.nz/understanding-updated-zealands-government-procurement-rules) ##### [Understanding NZ Governments Updated Procurement Rules](https://blog.servicedynamics.co.nz/understanding-updated-zealands-government-procurement-rules) The New Zealand Government has updated its procurement framework with the 5th edition of the Government Procurement Rule... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/understanding-updated-zealands-government-procurement-rules) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/understanding-updated-zealands-government-procurement-rules) 20 Nov 2025 [Service Dynamics and Atera announce strategic partnership](https://blog.servicedynamics.co.nz/service-dynamics-and-atera-announce-strategic-partnership) ##### [Service Dynamics and Atera announce strategic partnership](https://blog.servicedynamics.co.nz/service-dynamics-and-atera-announce-strategic-partnership) Atera and Service Dynamics announce a strategic partnership. This collaboration brings Atera's AI-powered IT platform to... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/service-dynamics-and-atera-announce-strategic-partnership) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/service-dynamics-and-atera-announce-strategic-partnership) 22 Sep 2025 [Redeploying Talent for a Strategic Edge in the AI Era](https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) ##### [Redeploying Talent for a Strategic Edge in the AI Era](https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) Atlassian, the renowned Australian software company behind products like Jira Service Management, recently announced org... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/redeploying-talent-strategic-edge-ai-era) 07 Aug 2025 [Introducing Autonomous IT - How to Prepare for the Next Wave of Digital Transformation](https://blog.servicedynamics.co.nz/introducing-autonomous-it-how-to-prepare-for-the-next-wave-of-digital-transformation) ##### [Introducing Autonomous IT - How to Prepare for the Next Wave of Digital Transformation](https://blog.servicedynamics.co.nz/introducing-autonomous-it-how-to-prepare-for-the-next-wave-of-digital-transformation) What is Autonomous AI? We are entering a new era where technology is increasingly capable of thinking and acting on its ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/introducing-autonomous-it-how-to-prepare-for-the-next-wave-of-digital-transformation) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/introducing-autonomous-it-how-to-prepare-for-the-next-wave-of-digital-transformation) 30 Jul 2025 [A Simple Method for Quantifying the Benefits of AI in Service Management](https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) ##### [A Simple Method for Quantifying the Benefits of AI in Service Management](https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) Organisations of all sizes are turning to AI to drive efficiency and value in their service management functions. But th... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/a-simple-method-for-quantifying-the-benefits-of-ai-in-service-management) 22 Jul 2025 [Why 'Right-Sized' Enterprise Service Management Is the Future](https://blog.servicedynamics.co.nz/right-sized-enterprise-service-management-is-the-future) ##### [Why 'Right-Sized' Enterprise Service Management Is the Future](https://blog.servicedynamics.co.nz/right-sized-enterprise-service-management-is-the-future) Rethinking ROI: Why Right-Sized ESM Is the Future For years, Enterprise Service Management (ESM) has been positioned as ... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/right-sized-enterprise-service-management-is-the-future) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/right-sized-enterprise-service-management-is-the-future) 13 Jun 2025 [Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management](https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) ##### [Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management](https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) Service Dynamics is pleased to announce that it has become an official Atlassian Specialised Partner in IT Service Manag... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/service-dynamiucs-becomes-an-official-atlassian-specialised-partner-in-it-service-management-in-apac) 04 Nov 2024 [Atlassian Team'24 Recap](https://blog.servicedynamics.co.nz/atlassian-team24-recap) ##### [Atlassian Team'24 Recap](https://blog.servicedynamics.co.nz/atlassian-team24-recap) At Team '24 Europe, a slew of product announcements were unveiled at both the main stage keynote and Super Sessions. Her... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/atlassian-team24-recap) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/atlassian-team24-recap) 21 Oct 2024 [Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps](https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) ##### [Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps](https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li... [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.servicedynamics.co.nz/improve-performance-of-service-desk-jsm-apps) 27 Sep 2024 [Do you have a continuous improvement plan for your IT service desk? Here's how to build one.](https://blog.servicedynamics.co.nz/do-you-have-a-continuous-improvement-plan-for-your-service-desk-heres-how-you-can-build-one) ##### [Do you have a continuous improvement plan for your IT service desk? Here's how to build one.](https://blog.servicedynamics.co.nz/do-you-have-a-continuous-improvement-plan-for-your-service-desk-heres-how-you-can-build-one) How many times have you heard people complaining that your service desk is too slow to answer or takes too long to fix t... 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