Service Dynamics Blog
How Can the Updated Government Procurement Rules Boost NZ Business?
New Zealand's updated Government Procurement rules mark a significant shift towards bolstering the local economy. This s...
The Evolution of IT Service Management
From Mainframe Operations to AI-Driven Enterprise Services For IT Leaders and Technology Decision-Makers Executive Summa...
Is your IT Service Management model stuck in the past?
Are you still designing IT service management like it’s 2005? The landscape of IT Service Management has been shaped by ...
What is HR Service Management?
HR Service Management (HRSM) is the way HR teams design, deliver, and continuously improve the “service” side of HR. It'...
Future proofing your IT Service Management solution
As the year draws to a close, it’s natural to start planning for what’s next and there is one question many are asking t...
What is Atera?
Atera is a cloud-based, all-in-one IT management platform aimed at managed service providers (MSPs) and IT departments. ...
Understanding NZ Governments Updated Procurement Rules
The New Zealand Government has updated its procurement framework with the 5th edition of the Government Procurement Rule...
Service Dynamics and Atera announce strategic partnership
Atera and Service Dynamics announce a strategic partnership. This collaboration brings Atera's AI-powered IT platform to...
Redeploying Talent for a Strategic Edge in the AI Era
Atlassian, the renowned Australian software company behind products like Jira Service Management, recently announced org...
Introducing Autonomous IT - How to Prepare for the Next Wave of Digital Transformation
What is Autonomous AI? We are entering a new era where technology is increasingly capable of thinking and acting on its ...
A Simple Method for Quantifying the Benefits of AI in Service Management
Organisations of all sizes are turning to AI to drive efficiency and value in their service management functions. But th...
Why 'Right-Sized' Enterprise Service Management Is the Future
Rethinking ROI: Why Right-Sized ESM Is the Future For years, Enterprise Service Management (ESM) has been positioned as ...
Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management
Service Dynamics is pleased to announce that it has become an official Atlassian Specialised Partner in IT Service Manag...
Atlassian Team'24 Recap
At Team '24 Europe, a slew of product announcements were unveiled at both the main stage keynote and Super Sessions. Her...
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...
Do you have a continuous improvement plan for your IT service desk? Here's how to build one.
How many times have you heard people complaining that your service desk is too slow to answer or takes too long to fix t...
8 reasons you need an automated IT Discovery and Asset Management tool
Automated IT discovery tools are often overlooked Your IT environment is constantly changing. Applications are continuou...
3 Reasons to Ditch Your ITSM Solution for a No-Code One
With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...
Does your Service Management solution meet the needs of a modern organisation?
You are probably well aware of the benefits of IT Service Management (ITSM) and Enterprise Service Management (ESM). The...
Are your medical devices protected from cyber-attacks? Patient safety, data confidentiality and service availability for your users depend on it.
Covid-19 has put a massive strain on the healthcare industry worldwide and adding to this is a major increase in securit...