Atera is a cloud-based, all-in-one IT management platform aimed at managed service providers (MSPs) and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), remote access, ticketing/help-desk, patch and asset management, reporting, billing, automation and other tools into a single interface - allowing IT teams to monitor, manage and support devices and networks from anywhere.
At its core, Atera is designed to simplify IT operations and scale with a business as it grows. Rather than paying per device (which can become very expensive as endpoints increase), Atera uses a pay-per-technician pricing model; each licensed technician can manage unlimited devices/customers at no extra cost.
What are the key features & capabilities of Atera
- Remote Monitoring & Management (RMM): Real-time monitoring of device health (CPU, RAM, disk usage, network bandwidth), services and logs; alerting and remote access using built-in support for tools such as AnyDesk, Splashtop, TeamViewer and ScreenConnect.
- Patch Management: Automatic patching for Windows, macOS, Linux and third-party applications across all managed devices.
- Remote Access & Support: Secure remote access to endpoints to troubleshoot or deploy changes.
- Automation and Scripting: Automate repetitive tasks or maintenance jobs; execute scripts remotely across devices.
- Asset & Inventory Management: Maintain a central inventory of hardware and software assets, track licences and configurations.
- Ticketing & Help-Desk (PSA): Built-in ticketing and service desk capabilities, helping manage incidents, track issues, and support end users.
- Reporting & Analytics: Generate reports on system health, patch status, usage trends, and other metrics to support decision-making.
- Network Monitoring & Discovery: Map and monitor network devices (via SNMP, ICMP, HTTP, TCP), gain visibility into infrastructure and detect network issues.
- AI-driven Tools (optional add-ons):
- AI Copilot: helps technicians with diagnostics, suggestions, automated responses and knowledge-base generation.
- IT Autopilot: an autonomous IT agent, can resolve some issues automatically, reducing incoming tickets and relieving manual workload.
What is Atera's pricing model?
- Atera uses a per-technician pricing model, not per device. Each licensed technician can support an unlimited number of devices and customers.
- Billing is available monthly or annually. Users can switch billing cycles at any time.
- Standard pricing plans for IT departments (as of 2025) are:
- Professional: US$169/month (monthly billing) or US$149/month (annual billing)
- Expert: US$229/month (monthly) or US$189/month (annual)
- Master: US$269/month (monthly) or US$219/month (annual)
- Enterprise: Custom pricing — typically for large organisations or MSPs with tailored needs.
- Optional add-ons (such as AI Copilot, IT Autopilot, and other advanced capabilities or integrations) may incur extra charges, depending on usage or plan.
- Atera offers a 30-day free trial with no credit card required. Most core features are available during the trial; some advanced features (eg, API access, single sign-on, AI add-ons) are unlocked only in paid plans.
This pricing model tends to scale favourably if an organisation has many devices because costs grow only with the number of technicians rather than endpoints.
What industries are a good fit for Atera?
Education
Schools, universities and training providers manage large fleets of devices spread across classrooms, labs and remote learners. Atera helps IT teams maintain visibility over every endpoint, automate patching and reduce time spent on manual support tasks. The unlimited device model is an advantage for education environments with many low cost endpoints. Automation helps ensure consistent updates during term breaks or overnight windows. Remote access streamlines support for teachers and students who need quick resolution during lessons.
Healthcare
Healthcare organisations need secure, reliable systems that support clinical applications, patient records and medical devices. Atera provides real time monitoring, automated patching and alerting to reduce downtime risk. Remote access helps resolve issues without disrupting clinical staff. Centralised asset management supports compliance activities. The cloud delivery model avoids the overhead of maintaining on site infrastructure.
Retail
Retailers often operate across multiple stores with a blend of tills, back office machines, handheld devices and network equipment. Atera enables centralised monitoring of every location, which helps ensure consistent operations during trading hours. Automated patching maintains security across distributed sites. Remote access speeds up issue resolution without the need to send technicians to store locations. Network discovery helps identify and address device failures quickly.
Finance
Financial organisations require strong oversight of endpoints, strict compliance and reliable uptime. Atera provides detailed reporting, enforced update schedules and controlled remote access. Real time monitoring supports incident response and reduces system risk. The pay per technician pricing model supports environments with many devices but a focused IT team. The platform helps maintain stability for client facing systems and internal financial workflows.
Manufacturing
Manufacturing environments combine office systems with production floor equipment that often requires careful monitoring. Atera offers visibility across diverse assets, supports scheduled patching during low impact windows and automates routine maintenance. Remote support reduces downtime for engineering staff and avoids interruptions to production. Network monitoring helps identify issues with equipment controllers or shared systems before they affect output.
More FAQs
What types of systems does Atera support?
Atera supports devices running Windows, macOS and Linux. It can also monitor network devices via SNMP, HTTP, TCP or ICMP protocols.
Is Atera on-premises software or cloud-based?
Atera is exclusively cloud-based (SaaS) and does not offer an on-premises deployment option.
Do I pay per device I manage with Atera?
No. Pricing is per technician. You get unlimited devices and customers for the number of technicians licensed.
Is there a trial period for Atera?
Yes. A free 30-day trial is offered, with no credit card required. Most capabilities are available during the trial.
What additional features are optional and may cost extra?
Some advanced features such as AI-based tools (AI Copilot, IT Autopilot), certain integrations, custom assets, API access or SSO are considered add-ons and may require additional fees depending on plan or usage.
Why should my organisation choose Atera?
Atera is particularly well suited to small or medium sized MSPs, or internal IT teams responsible for many devices, who want to centralise and streamline their operations. Because the licensing is based on technicians rather than devices, cost predictability remains high even as the number of endpoints grows. The unified feature set reduces the need for multiple separate tools (RMM, help-desk, patch management, asset management, billing, reporting).
For organisations looking forward, the optional AI-powered capabilities (Copilot, Autopilot) promise to boost efficiency, reduce manual workload and improve response times, which may pay off especially if the team is small but responsible for many endpoints.