Service Dynamics Blog
Future proofing your IT Service Management solution
As the year draws to a close, it’s natural to start planning for what’s next and there is one question many are asking t...
What is Atera?
Atera is a cloud-based, all-in-one IT management platform aimed at managed service providers (MSPs) and IT departments. ...
Understanding NZ Governments Updated Procurement Rules
The New Zealand Government has updated its procurement framework with the 5th edition of the Government Procurement Rule...
Service Dynamics and Atera announce strategic partnership
Atera and Service Dynamics announce a strategic partnership. This collaboration brings Atera's AI-powered IT platform to...
Redeploying Talent for a Strategic Edge in the AI Era
Atlassian, the renowned Australian software company behind products like Jira Service Management, recently announced org...
Introducing Autonomous IT - How to Prepare for the Next Wave of Digital Transformation
What is Autonomous AI? We are entering a new era where technology is increasingly capable of thinking and acting on its ...
A Simple Method for Quantifying the Benefits of AI in Service Management
Organisations of all sizes are turning to AI to drive efficiency and value in their service management functions. But th...
Why 'Right-Sized' Enterprise Service Management Is the Future
Rethinking ROI: Why Right-Sized ESM Is the Future For years, Enterprise Service Management (ESM) has been positioned as ...
Introducing Atlassian’s Teamwork Collection
Jira, Confluence, Loom and Rovo Agents form the common language for teamwork Organisations are under immense pressure to...
Why You Need to Start Your Cherwell Migration Now
Executive Summary The countdown has officially begun. With the confirmed end-of-life (EOL) date for Cherwell set for Dec...
Citizen Development and Low-Code Platforms: A New Era of Empowerment
Citizen development is a growing concept in business and technology where non-technical employees, often referred to as ...
Who Is The Leading Cherwell Migration Partner for Australia & New Zealand?
What’s Happening with Cherwell Service Management? Cherwell Service Management, a popular ITSM solution, is reaching end...
Best practice for Enterprise Service Management Portals
What does a good Enterprise Service Management portal look like? Every enterprise needs a service portal that is not onl...
What is Atlassian Data Manager?
Atlassian Data Manager background Atlassian Data Manager is a new asset management feature that is now available in Jira...
What is a CMDB?
What is a CMDB and What Value Does it Bring to Your Business? A Configuration Management Database (CMDB) is a centralise...
Service Dynamics becomes an official Atlassian Specialised Partner in IT Service Management
Service Dynamics is pleased to announce that it has become an official Atlassian Specialised Partner in IT Service Manag...
Atlassian Team'24 Recap
At Team '24 Europe, a slew of product announcements were unveiled at both the main stage keynote and Super Sessions. Her...
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...
Service Dynamics Soars to Atlassian Gold Partnership!
We're excited to announce that Service Dynamics has officially achieved Atlassian Gold Partner status! This recognition ...
Getting the Most From Your IT Service Management Partner
Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s...