Service Dynamics Blog
Microsoft Teams Integration for Cherwell Service Management
25 Feb 2021Cherwell Service Management offers a free Microsoft Teams Integration mApp that enables strong collaboration between Che...
Introducing HaloITSM - IT service management for New Zealand's small-to-medium sized customers...
11 Feb 2021Service Dynamics is pleased to announce our new partnership with HaloITSM. This announcement means that Service Dynamics...
What I learned about winning one Saturday afternoon.
23 Jun 2018I was fortunate enough to have been invited to judge the Rotary Club of Plimmerton’s North Island Best Speech Competitio...
An Introduction to Service Integration and Management (SIAM)
22 Sep 2016Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique busine...
The new twisted definition of DevOps
27 Jul 2016This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. ...
Important considerations for bimodal change management
01 Jul 2016The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adop...
Is BusDevOps the next cab off the rank?
03 Jun 2016One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does ...
ITSM Tools - Customisation without fear
14 Apr 2016I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...
Is DevOps the next ITIL? Part Two
07 Apr 2016In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reas...
Is DevOps the next ITIL? Part One
11 Mar 2016The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of ...