Service Dynamics Blog
Cherwell Clear Conference Europe 2021 Recordings available on-demand...
Cherwell has just finished its customer conference in Europe. This conference was called Clear 2021 and the audience was...
Microsoft Teams Integration for Cherwell Service Management
Cherwell Service Management offers a free Microsoft Teams Integration mApp that enables strong collaboration between Che...
Introducing HaloITSM - IT service management for New Zealand's small-to-medium sized customers...
Service Dynamics is pleased to announce our new partnership with HaloITSM. This announcement means that Service Dynamics...
What I learned about winning one Saturday afternoon.
I was fortunate enough to have been invited to judge the Rotary Club of Plimmerton’s North Island Best Speech Competitio...
An Introduction to Service Integration and Management (SIAM)
Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique busine...
The new twisted definition of DevOps
This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. ...
Important considerations for bimodal change management
The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adop...
Is BusDevOps the next cab off the rank?
One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does ...
ITSM Tools - Customisation without fear
I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...
Is DevOps the next ITIL? Part Two
In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reas...
Is DevOps the next ITIL? Part One
The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of ...