What tools are affected? 

On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, and Jira Service Management across Standard, Premium, and Enterprise plans; Atlassian Access will also see a pricing increase.

They will also be increasing advantaged prices for Jira Software Premium, Jira Service Management Standard, Automation for Jira, Insights, and Access.

Detailed Changes

  1. Cloud list prices are increasing on average by 5% across Standard, Premium, and Enterprise plans for Jira Software and Confluence. Access list prices for 1k+ tiers will increase by 10%, and Jira Service Management prices will be increasing by 5-20%.

  2. Cloud advantaged prices are increasing on Jira Software Premium, Jira Service Management Standard and Jira Service Management Premium for previous Automation for Jira and JSM (Mindville) Insights customers, and Access.

  3. New rule limits for Automation will be implemented for Jira Software, Jira Service Management, Jira Work Management, and Jira Product Discovery.  

 

Product
% Increase
Average Increase
List Price Increase

Jira Software Cloud
Standard, Premium, Enterprise
All paid tiers

5% 5%

Jira Service Management Cloud

Standard, Premium, Enterprise
All paid tiers

0-250 agent tier - 5%
251-500 agent tier - 30%
All other agents tiers - 20%
501 - 1,000 - 25% (JSM Standard)
1,001+ 20% (JSM Standard)
501 - 2,500 - 25% (JSM Premium)
2,501+ 20% (JSM Premium)

0-250 agent tier - 5%
250+ agent tier - 20%

Added new monthly tiers

251 to 500 agent tier
(standard and premium)
501 to 1,000 agent tier
(standard)
1,001 to 2500 agent tier
(premium)

Confluence Cloud
Standard, Premium, Enterprise
All paid tiers

5% 5%

Access
1,000+ users

<1,000 users - 0%
1,000+ users tier - 10%

<1,000 users - 0%
1,000+ users tier - 10%

 

Why are Atlassian taking this action? 

Price increases can be challenging for our customers. Atlassian always put price changes through a rigorous analysis, which includes: extensive competitive research, surveys, external market analysis, and internal review. Price increases do not happen unless the leadership at Atlassian are aligned on the reasoning and the justification and strive to be as transparent and communicative as possible with their customers. This price change reflects their continued investment in building powerful cloud products.

Cloud price increase

Context for list price increase

This price update is reflective of continued investment in building powerful cloud products that unify teams on the Atlassian Cloud Platform, facilitating greater alignment and more efficient collaboration.

These updates reflect ongoing commitment to unify your teams on the Atlassian Cloud Platform, facilitating greater alignment and more efficient collaboration. In the past 12 months, they have continued investing in enterprise-grade security and released new product features such as Confluence guests, progressive delivery and security in Jira Software, and advanced incident and change management in Jira Service Management.

More context on advantaged pricing

Customers on advantage price plans have enjoyed the full set of features and investments while paying below list price for one or more cloud products, which are already competitively priced. 

Historically, both advantaged and list price changes for cloud have occurred in October and will likely continue to occur around this time frame in the future.

Context on automation packaging changes

Today, Automation pricing and packaging is fragmented across the Jira product line. Atlassian are changing how Jira automation limits will be measured in line with how the market prices Automation, and to align with Confluence automation rules, effective 1 Nov 2023 PT. More information around this will be released in due course.

What should you do next?

There are a number of potential ways to mitigate against the impact of these price adjustments, to learn more about these solutions, get in touch with us for a free, no obligation discussion. We can run you through the implications and address any other concerns that you may have.

 

Get in touch with us today and learn how Service Dynamics
can help you get more out of your Atlassian product suite.

  GET IN TOUCH  

 

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