Service Dynamics Blog
Cherwell Service Management (CSM) End-Of-Life FAQ
07 Nov 2023Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline ...
Atlassian Automation Package Upgrade
26 Oct 2023Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...
Enterprise Service Management - the fast track to business transformation
12 Oct 2023In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea...
Atlassian Cloud Price Increase
19 Sep 2023What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...
ITSM Tool Shortlisting process
22 Aug 2023This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...
Leveraging ServiceNow Integrations with BeyondTrust
09 Jun 2023ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with Bey...
What is IT Service Management?
02 May 2023Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...
The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
31 Mar 2023The Microsoft Vulnerabilities Report is proudly celebrating its tenth year. Since the report debuted in 2013, it has gar...
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...
The Business Value of Integrating ITAM with ITSM
25 May 2021As organisations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better...