Service Dynamics Blog

Cherwell Service Management (CSM) End-Of-Life FAQ
Cherwell Service Management (CSM) End-Of-Life FAQ
07 Nov 2023

Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline ...

Atlassian Automation Package Upgrade
Atlassian Automation Package Upgrade
26 Oct 2023

Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...

Enterprise Service Management - the fast track to business transformation
Enterprise Service Management - the fast track to business transformation
12 Oct 2023

In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea...

Atlassian Cloud Price Increase
Atlassian Cloud Price Increase
19 Sep 2023

What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...

ITSM Tool Shortlisting process
ITSM Tool Shortlisting process
22 Aug 2023

This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...

Leveraging ServiceNow Integrations with BeyondTrust
Leveraging ServiceNow Integrations with BeyondTrust
09 Jun 2023

ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with Bey...

What is IT Service Management?
What is IT Service Management?
02 May 2023

Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...

The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
31 Mar 2023

The Microsoft Vulnerabilities Report is proudly celebrating its tenth year. Since the report debuted in 2013, it has gar...

Six Key Elements of a successful IT Service Management Strategy
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023

The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...

The Business Value of Integrating ITAM with ITSM
The Business Value of Integrating ITAM with ITSM
25 May 2021

As organisations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better...