Leveraging ServiceNow Integrations with BeyondTrust

ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with BeyondTrust.

Hundreds of organisations in Australia and New Zealand rely on ServiceNow solutions for service management across IT, human resources, facilities, field service and other disciplines. ServiceNow integrates with BeyondTrust to reduce cyber risks and increase productivity enterprise-wide.
 
BeyondTrust’s Password Safe, Remote Support, and Privileged Remote Access integrations with ServiceNow increase the effectiveness of your technicians with secure, multi-platform remote support, chat capabilities, and ticket validation.

BeyondTrust offers more ServiceNow integrations than any other Privileged Access Management vendor, opening new ways to simplify and centralise service desk workflows.

•  Service desks and customer support organisations using ServiceNow can integrate BeyondTrust Remote Support to improve service levels, centralise support processes and strengthen compliance.
• The Remote Support integration with ServiceNow increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities.
• Technicians can launch a remote support session from an open ticket in ServiceNow, and session details, such as chat transcripts and notes, are appended to the ticket when the remote support session ends.
• The BeyondTrust Remote Support integration with ServiceNow allows a support representative to launch a secure remote support session directly from the incident record to immediately begin diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.
• BeyondTrust’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
• The BeyondTrust Remote Support appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.