Service Dynamics Blog
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
27 Sep 2024Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...
Getting the Most From Your IT Service Management Partner
14 Jun 2024Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s...
12 Signs That You Need to Improve Your ITSM Strategy
08 Apr 2024ITSM is an essential element in modern organisations of all sizes, but not all ITSM strategies or tools are created equa...
Atlassian Automation Package Upgrade
26 Oct 2023Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...
Atlassian Cloud Price Increase
19 Sep 2023What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...
ITSM Tool Shortlisting process
22 Aug 2023This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...
What is IT Service Management?
02 May 2023Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...
3 Reasons to Ditch Your ITSM Solution for a No-Code One
01 Aug 2022With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...