Service Dynamics Blog
Future proofing your IT Service Management solution
As the year draws to a close, it’s natural to start planning for what’s next and there is one question many are asking t...
Service Dynamics and Atera announce strategic partnership
Atera and Service Dynamics announce a strategic partnership. This collaboration brings Atera's AI-powered IT platform to...
Introducing Autonomous IT - How to Prepare for the Next Wave of Digital Transformation
What is Autonomous AI? We are entering a new era where technology is increasingly capable of thinking and acting on its ...
A Simple Method for Quantifying the Benefits of AI in Service Management
Organisations of all sizes are turning to AI to drive efficiency and value in their service management functions. But th...
Who Is The Leading Cherwell Migration Partner for Australia & New Zealand?
What’s Happening with Cherwell Service Management? Cherwell Service Management, a popular ITSM solution, is reaching end...
What is a CMDB?
What is a CMDB and What Value Does it Bring to Your Business? A Configuration Management Database (CMDB) is a centralise...
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...
Getting the Most From Your IT Service Management Partner
Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s...
12 Signs That You Need to Improve Your IT Service Management Strategy
ITSM is an essential element in modern organisations of all sizes, but not all ITSM strategies or tools are created equa...
Atlassian Automation Package Upgrade
Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...
ITSM Tool Shortlisting process
This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...
What is IT Service Management?
Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...
Six Key Elements of a successful IT Service Management Strategy
The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...
Why IT needs to lead the charge in digital employee experience (DEX)
As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...
3 Reasons to Ditch Your ITSM Solution for a No-Code One
With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...
ITSM Tools - Customisation without fear
I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...