Service Dynamics Blog
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
27 Sep 2024Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...
Do you have a continuous improvement plan for your IT service desk? Here's how to build one.
29 Apr 2024How many times have you heard people complaining that your service desk is too slow to answer or takes too long to fix t...
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...
Does your Service Management solution meet the needs of a modern organisation?
25 Oct 2021You are probably well aware of the benefits of IT Service Management (ITSM) and Enterprise Service Management (ESM). The...
Are your medical devices protected from cyber-attacks? Patient safety, data confidentiality and service availability for your users depend on it.
14 Sep 2021Covid-19 has put a massive strain on the healthcare industry worldwide and adding to this is a major increase in securit...
The Business Value of Integrating ITAM with ITSM
25 May 2021As organisations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better...
Cherwell Clear Conference Europe 2021 Recordings available on-demand...
02 Mar 2021Cherwell has just finished its customer conference in Europe. This conference was called Clear 2021 and the audience was...
Microsoft Teams Integration for Cherwell Service Management
25 Feb 2021Cherwell Service Management offers a free Microsoft Teams Integration mApp that enables strong collaboration between Che...
Introducing HaloITSM service management for New Zealand's small-to-medium sized customers...
11 Feb 2021Service Dynamics is pleased to announce our new partnership with HaloITSM. This announcement means that Service Dynamics...
Ivanti Cherwell Announcement Jan 2021
27 Jan 2021Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management The combination cements Ivanti’s position a...