Service Dynamics Blog

Citizen Development and Low-Code Platforms: A New Era of Empowerment
Citizen Development and Low-Code Platforms: A New Era of Empowerment
11 Apr 2025

Citizen development is a growing concept in business and technology where non-technical employees, often referred to as ...

What is IT Service Management?
What is IT Service Management?
02 May 2023

Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...

Why IT needs to lead the charge in digital employee experience (DEX)
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022

As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...

Introduction to Digital Employee Experience
Introduction to Digital Employee Experience
26 Sep 2022

You’d be hard pressed to find a job today that isn’t touched, in some way, by technology. The way that employees carry o...