Service Dynamics Blog

Cherwell Service Management (CSM) End-Of-Life FAQ
Cherwell Service Management (CSM) End-Of-Life FAQ
07 Nov 2023

Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline ...

Atlassian Automation Package Upgrade
Atlassian Automation Package Upgrade
26 Oct 2023

Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...

Enterprise Service Management - the fast track to business transformation
Enterprise Service Management - the fast track to business transformation
12 Oct 2023

In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea...

Atlassian Cloud Price Increase
Atlassian Cloud Price Increase
19 Sep 2023

What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...

ITSM Tool Shortlisting process
ITSM Tool Shortlisting process
22 Aug 2023

This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...

Leveraging ServiceNow Integrations with BeyondTrust
Leveraging ServiceNow Integrations with BeyondTrust
09 Jun 2023

ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with Bey...

What is IT Service Management?
What is IT Service Management?
02 May 2023

Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...

The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
31 Mar 2023

The Microsoft Vulnerabilities Report is proudly celebrating its tenth year. Since the report debuted in 2013, it has gar...

Six Key Elements of a successful IT Service Management Strategy
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023

The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...

8 reasons you need an automated IT Discovery and Asset Management tool
8 reasons you need an automated IT Discovery and Asset Management tool
13 Nov 2022

Automated IT discovery tools are often overlooked Your IT environment is constantly changing. Applications are continuou...

Why IT needs to lead the charge in digital employee experience (DEX)
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022

As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...

Introduction to Digital Employee Experience
Introduction to Digital Employee Experience
26 Sep 2022

You’d be hard pressed to find a job today that isn’t touched, in some way, by technology. The way that employees carry o...

3 Reasons to Ditch Your ITSM Solution for a No-Code One
3 Reasons to Ditch Your ITSM Solution for a No-Code One
01 Aug 2022

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...

5 Reasons Efficient IT Asset Management (ITAM) Is Key to your Business
5 Reasons Efficient IT Asset Management (ITAM) Is Key to your Business
28 Jul 2022

Regardless of industry, businesses are relying more and more on technology to succeed. As a consequence, IT teams are fa...

Market leading ITSM tools at your fingertips
Market leading ITSM tools at your fingertips
09 Sep 2021

At Service Dynamics we deliver effective and efficient IT and Enterprise Service Management solutions and are experts in...

The Business Value of Integrating ITAM with ITSM
The Business Value of Integrating ITAM with ITSM
25 May 2021

As organisations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better...

Cherwell Clear Conference Europe 2021 Recordings available on-demand...
Cherwell Clear Conference Europe 2021 Recordings available on-demand...
02 Mar 2021

Cherwell has just finished its customer conference in Europe. This conference was called Clear 2021 and the audience was...

Microsoft Teams Integration for Cherwell Service Management
Microsoft Teams Integration for Cherwell Service Management
25 Feb 2021

Cherwell Service Management offers a free Microsoft Teams Integration mApp that enables strong collaboration between Che...

ITSM Market Reports (Feb 2021)
ITSM Market Reports (Feb 2021)
05 Feb 2021

Info-Tech’s Data Quadrant and Emotional Footprint Reports provides customers with valuable market and competitive insigh...

Ivanti Cherwell Announcement Jan 2021
Ivanti Cherwell Announcement Jan 2021
27 Jan 2021

Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management The combination cements Ivanti’s position a...

What I learned about winning one Saturday afternoon.
What I learned about winning one Saturday afternoon.
23 Jun 2018

I was fortunate enough to have been invited to judge the Rotary Club of Plimmerton’s North Island Best Speech Competitio...

An Introduction to Service Integration and Management (SIAM)
An Introduction to Service Integration and Management (SIAM)
22 Sep 2016

Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique busine...

The new twisted definition of DevOps
The new twisted definition of DevOps
27 Jul 2016

This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. ...

Important considerations for bimodal change management
Important considerations for bimodal change management
01 Jul 2016

The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adop...

Is BusDevOps the next cab off the rank?
Is BusDevOps the next cab off the rank?
03 Jun 2016

One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does ...

Learning through doing - the only way to truly grasp DevOps
Learning through doing - the only way to truly grasp DevOps
07 May 2016

We all have different capabilities when it comes to learning something new. Some can grasp things very easily and some t...

ITSM Tools - Customisation without fear
ITSM Tools - Customisation without fear
14 Apr 2016

I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...

Is DevOps the next ITIL? Part Two
Is DevOps the next ITIL? Part Two
07 Apr 2016

In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reas...

Is DevOps the next ITIL? Part One
Is DevOps the next ITIL? Part One
11 Mar 2016

The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of ...