Service Dynamics Blog

Why 'Right-Sized' Enterprise Service Management Is the Future
Why 'Right-Sized' Enterprise Service Management Is the Future
13 Jun 2025

Rethinking ROI: Why Right-Sized ESM Is the Future For years, Enterprise Service Management (ESM) has been positioned as ...

Introducing Atlassian’s Teamwork Collection
Introducing Atlassian’s Teamwork Collection
30 Apr 2025

Jira, Confluence, Loom and Rovo Agents form the common language for teamwork Organisations are under immense pressure to...

Why You Need to Start Your Cherwell Migration Now
Why You Need to Start Your Cherwell Migration Now
30 Apr 2025

Executive Summary The countdown has officially begun. With the confirmed end-of-life (EOL) date for Cherwell set for Dec...

Citizen Development and Low-Code Platforms: A New Era of Empowerment
Citizen Development and Low-Code Platforms: A New Era of Empowerment
11 Apr 2025

Citizen development is a growing concept in business and technology where non-technical employees, often referred to as ...

Who Is The Leading Cherwell Migration Partner for Australia & New Zealand?
Who Is The Leading Cherwell Migration Partner for Australia & New Zealand?
09 Apr 2025

What’s Happening with Cherwell Service Management? Cherwell Service Management, a popular ITSM solution, is reaching end...

Best practice for Enterprise Service Management Portals
Best practice for Enterprise Service Management Portals
07 Apr 2025

What does a good Enterprise Service Management portal look like? Every enterprise needs a service portal that is not onl...

What is Atlassian Data Manager?
What is Atlassian Data Manager?
02 Apr 2025

Atlassian Data Manager background Atlassian Data Manager is a new asset management feature that is now available in Jira...

What is a CMDB?
What is a CMDB?
12 Feb 2025

What is a CMDB and What Value Does it Bring to Your Business? A Configuration Management Database (CMDB) is a centralise...

Atlassian Team'24 Recap
Atlassian Team'24 Recap
21 Oct 2024

At Team '24 Europe, a slew of product announcements were unveiled at both the main stage keynote and Super Sessions. Her...

Service Dynamics Soars to Atlassian Gold Partnership!
Service Dynamics Soars to Atlassian Gold Partnership!
05 Jul 2024

We're excited to announce that Service Dynamics has officially achieved Atlassian Gold Partner status! This recognition ...

Getting the Most From Your IT Service Management Partner
Getting the Most From Your IT Service Management Partner
14 Jun 2024

Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s...

Enterprise Service Management - the fast track to business transformation
Enterprise Service Management - the fast track to business transformation
30 Apr 2024

In today's dynamic and interconnected business landscape, companies are constantly seeking innovative solutions to strea...

12 Signs That You Need to Improve Your IT Service Management Strategy
12 Signs That You Need to Improve Your IT Service Management Strategy
08 Apr 2024

ITSM is an essential element in modern organisations of all sizes, but not all ITSM strategies or tools are created equa...

Cherwell Service Management (CSM) End-Of-Life FAQ
Cherwell Service Management (CSM) End-Of-Life FAQ
07 Nov 2023

Why is CSM at end of life? Cherwell Service Management (CSM) has been helping organisations of every variety streamline ...

Atlassian Automation Package Upgrade
Atlassian Automation Package Upgrade
26 Oct 2023

Atlassian are launching a new automation packaging model for all cloud Jira products (Jira Software, Jira Service Manage...

Atlassian Cloud Price Increase
Atlassian Cloud Price Increase
19 Sep 2023

What tools are affected? On 18 Oct 2023, Atlassian will be increasing Cloud list pricing for Jira Software, Confluence, ...

ITSM Tool Shortlisting process
ITSM Tool Shortlisting process
22 Aug 2023

This guide provides a high-level overview of what’s involved in our approach to shortlisting ITSM tools for New Zealand ...

Leveraging ServiceNow Integrations with BeyondTrust
Leveraging ServiceNow Integrations with BeyondTrust
09 Jun 2023

ServiceNow customers can improve technical support and service efficiency by leveraging ServiceNow integrations with Bey...

What is IT Service Management?
What is IT Service Management?
02 May 2023

Information technologies now encompass and incorporate tasks and responsibilities across entire organisations. Managing ...

The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
The 2023 Microsoft Vulnerabilities Report – 10th anniversary edition
31 Mar 2023

The Microsoft Vulnerabilities Report is proudly celebrating its tenth year. Since the report debuted in 2013, it has gar...

Six Key Elements of a successful IT Service Management Strategy
Six Key Elements of a successful IT Service Management Strategy
14 Feb 2023

The delivery and effective management of Enterprise IT service management (ITSM) is a critical aspect for the success of...

8 reasons you need an automated IT Discovery and Asset Management tool
8 reasons you need an automated IT Discovery and Asset Management tool
13 Nov 2022

Automated IT discovery tools are often overlooked Your IT environment is constantly changing. Applications are continuou...

Why IT needs to lead the charge in digital employee experience (DEX)
Why IT needs to lead the charge in digital employee experience (DEX)
03 Oct 2022

As recruitment competition becomes tight, and customers seek seamless engagements with brands, the digital employee expe...

Introduction to Digital Employee Experience
Introduction to Digital Employee Experience
26 Sep 2022

You’d be hard pressed to find a job today that isn’t touched, in some way, by technology. The way that employees carry o...

3 Reasons to Ditch Your ITSM Solution for a No-Code One
3 Reasons to Ditch Your ITSM Solution for a No-Code One
01 Aug 2022

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet ...

5 Reasons Efficient IT Asset Management (ITAM) Is Key to your Business
5 Reasons Efficient IT Asset Management (ITAM) Is Key to your Business
28 Jul 2022

Regardless of industry, businesses are relying more and more on technology to succeed. As a consequence, IT teams are fa...

Market leading ITSM tools at your fingertips
Market leading ITSM tools at your fingertips
09 Sep 2021

At Service Dynamics we deliver effective and efficient IT and Enterprise Service Management solutions and are experts in...

The Business Value of Integrating ITAM with ITSM
The Business Value of Integrating ITAM with ITSM
25 May 2021

As organisations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better...

Cherwell Clear Conference Europe 2021 Recordings available on-demand...
Cherwell Clear Conference Europe 2021 Recordings available on-demand...
02 Mar 2021

Cherwell has just finished its customer conference in Europe. This conference was called Clear 2021 and the audience was...

Microsoft Teams Integration for Cherwell Service Management
Microsoft Teams Integration for Cherwell Service Management
25 Feb 2021

Cherwell Service Management offers a free Microsoft Teams Integration mApp that enables strong collaboration between Che...

Ivanti Cherwell Announcement Jan 2021
Ivanti Cherwell Announcement Jan 2021
27 Jan 2021

Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management The combination cements Ivanti’s position a...

What I learned about winning one Saturday afternoon.
What I learned about winning one Saturday afternoon.
23 Jun 2018

I was fortunate enough to have been invited to judge the Rotary Club of Plimmerton’s North Island Best Speech Competitio...

An Introduction to Service Integration and Management (SIAM)
An Introduction to Service Integration and Management (SIAM)
22 Sep 2016

Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique busine...

The new twisted definition of DevOps
The new twisted definition of DevOps
27 Jul 2016

This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. ...

Important considerations for bimodal change management
Important considerations for bimodal change management
01 Jul 2016

The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adop...

Is BusDevOps the next cab off the rank?
Is BusDevOps the next cab off the rank?
03 Jun 2016

One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does ...

ITSM Tools - Customisation without fear
ITSM Tools - Customisation without fear
14 Apr 2016

I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I g...

Is DevOps the next ITIL? Part Two
Is DevOps the next ITIL? Part Two
07 Apr 2016

In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reas...

Is DevOps the next ITIL? Part One
Is DevOps the next ITIL? Part One
11 Mar 2016

The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of ...