Service Dynamics Blog

Cherwell has just finished its customer conference in Europe.

This conference was called Clear 2021 and the audience was Cherwell customers and partners from Europe. 

There was some great content presented at this virtual conference and information and content that we didn't want our New Zealand and Australian customers to miss out on.

Click on the Conference Recordings button below and you'll be taken to the Clear 2021 conference homepage where you can watch / listen to the session recordings. When you click on the content you want, you will be asked to register. Please then register; Once registered, you'll be returned to the conference content. Now that you're registered click on the content you want and re-enter your email address (that you just used to register) and the recorded content should start playing.

There are a few specific sessions I would like to draw to your attention:

• Cherwell’s Product Vision and Roadmap
• Cherwell Version 10.2 Release Overview
• IOps and Dependency - An Overview of Cherwell AIOps and Cherwell Discovery & Dependency Mapping (DDM)
• Make Work Flow with Microsoft
• DevOps and value stream management

Please enjoy this valuable content from last week's conference.

This content will only be available for a couple of weeks so please don't miss out on viewing the recordings of interest to you and your organisation.

Cherwell offers a free Microsoft Teams Integration mApp that enables strong collaboration between CSM and Microsoft Teams.

You can use the Microsoft Teams integration to:

• Create a new private team channel.

• Invite other CSM users/customers to the channel.

• Send messages to the team channel from the Incident object.

• Refresh the message list to view the most recent messages.

• Chat history will be recorded in a Journal and Ticket resolution.

Click here to see a 3-min demonstration of the Cherwell - Microsoft Teams Integration mApp in action.

The Cherwell - Microsoft Teams mApp is available for download from https://www.cherwell.com/marketplace/microsoft-teams-integration-mapp/

Service Dynamics is pleased to announce our new partnership with HaloITSM.

This announcement means that Service Dynamics is now a solution integrator and service provider of two great service management platforms and solutions: Cherwell Service Management and now HaloITSM.

The market demarcation is as simple as HaloITSM for small-to-medium sized organisations and Cherwell for medium-to-large enterprise customers.

We have partnered with HaloITSM so we can provide small-to-medium sized organisations and businesses with an intuitive, easy to use ITSM SaaS solution with rich functionality at a very compelling (price / value) proposition. 

HaloITSM aligns very well with the service management needs of NZ SME customers who are looking for an ITSM solution with comprehensive capabilities including Incident, Problem, Change, Configuration, Release, Knowledge Management, CMDB, Reporting & SLA management, process and workflow design, asset management, ITOM integrations and much more. 

Customers know Service Dynamics as Cherwell's principal and certified-elite business partner here in New Zealand, providing CSM solutions since 2013. That will not change and we remain committed to Cherwell and the Cherwell Service Management platform and providing medium-to-large enterprise customers with great Cherwell ITSM and enterprise service management solutions and local expert services.

So please welcome HaloITSM to the Service Dynamics' portfolio of service management solutions!

Click here to find out more about HaloITSM, register for a demo or set-up your very own HaloITSM trial system for free.

Info-Tech’s Data Quadrant and Emotional Footprint Reports provides customers with valuable market and competitive insights and a comprehensive evaluation of popular solutions in the IT Service Management (ITSM) and Enterprise Service Management market.

Get the 2021 Info-Tech Research Group IT Service Management (ITSM) Data Quadrant &
Emotional Footprint Reports for yourself...

Simply click here and you will be taken to our reports download page.

This blog was originally posted on the ViFX blog on 21 September 2016 - click here to view.

Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique business needs, lower the cost of services, or simply drive innovation. Some of them are transitioning from a single vendor outsourcing model to a multi-sourced operating model, which is ultimately leading to an extraordinary increase of complexity in managing multiple suppliers.

This blog was originally posted on the ViFX blog on 26 July 2016 - click here to view.

This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. In synopsis, it talks about how DevOps, as a way of working and engaging with the business is able to support digital strategies and movements towards the cloud.

This blog was originally posted on the ViFX blog on 30 June 2016 - click here to view.

The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adoption of this is essential when embracing a DevOps framework. While the conversation threads are predominantly focused on determining what this approach means and how it benefits the organisation, the talk is relatively quiet on how to implement such a model and how this approach aligns to the standard ITIL change management process.

The blog was originally posted on the ViFX blog on 02 June 2016 - click here to view.

One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does business strategy keep pace in the world of continuous delivery?

This blog was originally posted on the ViFX blog on 06 May 2016 - click here to view.

We all have different capabilities when it comes to learning something new. Some can grasp things very easily and some take time, and repetition to get a hold of a new idea. Most of us however, struggle to pick something up when it turns what we’ve been doing for years on its head.

This blog was orignally posted on the ViFX blog on 13 April 2016 - click here to view.

Hello, my name is James Coope. I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I get caught up by the hype surrounding certain consumer products.

This blog was originally posted on the ViFX blog on 06 April 2016 - click here to view.

In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reasoning and join in the discussion.

This blog was originally posted on the ViFX blog on 06 April 2016 - click here to view.

The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of the hype curve in the last two years, however some questions still remain. Is ITIL still relevant? Is DevOps the update to ITIL that it so surely needs? Does ITIL need to change at all?